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Holiday SEO: Using Amazon Bestsellers for Keyword Research

Wanna do some extremely cheap (free) and fast market research? As lovely as Google Trends, Google Insights and Google’s Keyword Tool are - they are not as valuable as Amazon for commercial keyword research. They can’t tell you which products are most wished for and most gifted.

Though it’s hidden amongst a jungle of other links, products and calls to action - Amazon has a Bestsellers department. On the Amazon.com home page, scroll down to Features & Services / Amazon Exclusives / Amazon Bestsellers (or just click our link).

You’ll find every category that Amazon offers (which is pretty much everything) and even sub-categories.

And you’ll notice you can select the Most Gifted and Most Wished For items, based on Amazon’s tsunami of customer tracking and purchase data.

For example, if you’re in the beauty category, you can see the top 3 wished for fragrances are Vera Wang Princess, Dolce & Gabbana Light Blue and Marc Jacobs Daisy.

Comparing to Sephora’s best seller list, this is pretty good data.

So What?

When you understand what customers’ most desired and most gifted items are, you know where to focus your SEO efforts at the product page level as we approach the holiday season. And by SEO efforts, I mean link building.

If I were Sephora, I would head over to the search engine and scope out the ranking situation (making sure I’m signed out of my Gmail account so my rankings aren’t skewed by my frequent visits to the Sephora site). Now it doesn’t really matter what position you are in the results - results may vary based on a searcher’s location, browsing history (personalized search) and exact keyword term (rankings may differ for “vera wang princess” vs “princess vera wang”). And there’s always room for improvement when it comes to link building.

But you want to get an idea of which pages you are competing against. Is it Amazon? The manufacturer’s site? A popular blog review or shopping engine? Also, you want to know if you have a hope in the North Pole to actually rank for the product. If you’re not on page one or two, you may want to think realistically about your chances. Or, aim for a less competitive search like “buy vera wang princess” or “princess by vera wang.”

Okay, keeping with our hypothetical Sephora case:

Sephora is doing really well, and it’s tough to outrank the manufacturer site but we’ve seen it happen. Also, assuming Sephora’s competition reads Get Elastic and is embarking on link building campaignage as we speak, Sephora must protect its position. The key will be to build links (and start soon), and here are some ideas to accomplish this.

Leverage the Blog

Sephora has, in my opinion, one of the better retailer blogs out there. It actually has several posts linking to its Marc Jacobs Daisy page. But linking from a new blog post that includes “Marc Jacobs Daisy” in the title tag and URL will give extra topical relevance to the link. I’d go ahead and write a post on how it’s one of the top sellers, what customers have to say about it or which celebrities wear it.

Blogger Outreach

Why not make a list of influential beauty bloggers and send them a free Vera Wang Princess bottle or sample to review? As long as the review is appreciated but not required, I don’t see how this would violate the “don’t buy links” rule. Of course, I’d love to hear your opinions in the comments.

It works for quirky lounge chair maker Sumo. Top Internet marketing and advertising blogger B.L. Ochman calls Sumo’s blogger outreach smart marketing:

Sumo has used blogger outreach to get their furniture reviewed, and it’s smart marketing. Sending chairs to bloggers is cheap; effective because you feel like you need to review something that costs more than $100; and, unlike a book, way too big to ignore once it gets to your house. They didn’t send some stupid press release, or cutesy pitch. They just sent an email asking if I’d like to try the chair and review it, with a link to the site.

Sumo ranks quite nicely for terms like “lounge chair” and “bean bag chair,” thank you very much.

Search for Conversations

Who’s been blogging about Vera Wang Princess? Two tools I like to use to find out are blog search engine Technorati and reputation monitoring tool Trackur. These both have advantages over Google Blogs search.

Technorati shows you an authority score (higher is better), so you don’t waste time checking out low-quality blogs:

And Trackur lets you bookmark items with “Add to Favorites.”

You may discover some interesting things, like this blog that actually did link to Sephora:

But as you can see in the status bar, the blogger buggered up the link with a cut-and-paste so it reads http://http//www.sephora.com/browse/product.jhtml?id=P212915&shouldPaginate=true&categoryId=5625 which sends people and search engines to a dead page.

Sephora should send this blogger a heads up, and some form of thank you for linking (coupon or free gift). And to build a relationship, ask if she’d like to be an official reviewer for Sephora products on her own blog.

Help a Reporter Out

Get on Peter Shankman’s HARO (Help A Reporter Out), a thrice-daily mailing list of press opportunities. I’ve seen requests for sources from reporters from major news papers, magazines and even network TV morning shows. Several calls for products for gift ideas have come through. Getting on the list to receive the notices is easy, sign up here. You could get a link or great word-of-print marketing.

Don’t Forget Value Propositions

Sephora not only ships for free over $50, but also has free return shipping.

This should be in the title tag / meta description. Especially for searches like this:

This will also improve click through for searches without “free shipping” as we discussed yesterday.

So try out Amazon Bestsellers for the category/ies you sell - and remember, you can apply this insight to email marketing campaigns and merchandising strategies too. If you have additional link building tricks, you may want to keep them close to your chest. If you’re brave and already in the holiday spirit, you may want to share them in the comments here *wink.*

And before you ask why you should bother building links to product pages that may get dropped from your site in a year or sooner, come back tomorrow. We’ll explain how to handle this.

Ecommerce SEO: How To Plug Free Shipping Traffic Leaks

To follow up from yesterday’s post on why you should include “free shipping” in your title tags and meta descriptions (only if you offer it, of course) — today I’m going to demonstrate why you should create a unique page optimized for your “brand name + free shipping.”

We mentioned yesterday that people search for “free shipping.” There’s no doubt.

And people search for products with “free shipping” as a modifier.

Guess what else they search on? Your store name plus free shipping. And who ranks? Often affiliates, deals and coupon sites.

Check out the related searches suggested by Google when you search for “free shipping.”

Let’s click on “free shipping JC Penney”:

Now, JC Penney needs a page optimized for “free shipping” so it would rank #1. Of course, JC Penney doesn’t need to offer free shipping all the time to have its own dedicated page. The page just needs to exist, all the time, as a landing page for “free shipping jc penney” traffic.

These searchers are going to find the coupons one way or the other, so why not have a landing page (perhaps a sub-section of customer service) that shows which products qualify for free shipping at any given moment, and has a link to an RSS feed for future free shipping offers, or an email sign-up link? Then you can even segment these cheapo-s out into their own bucket in your email campaigns (I’m kidding, but I’m not kidding).

And don’t forget keywords in the title tag: “JC Penney Free Shipping Offers.”

Yes Virginia There Is a Santa Claus & He Searches for Free Shipping

To kick off our series on holiday SEO tips for online retailers, here’s a tip for retailers who offer free shipping on one or more products during the holidays. (My apologies to those who don’t offer free shipping, but bookmark this anyway - you may offer it down the road!)

Free shipping offers consistently top surveys of what customers want from online stores. And people do search for “free shipping,” and most often in November / December - as you would expect.

Now I’m not saying you have a hope in the North Pole of ranking for “free shipping” alone (though Amazon, Zappos, Shoes.com and Shoebuy have succeeded). The point is people really care about free shipping, even to search for it in search engines. And if you offer it, you should flaunt it when customers do searches for the products you carry — in your title tags and meta descriptions.

Even if you’re not ranked number one in the search results, if your offer is more attractive than the highest ranking link, you can win the click.

And if you offer other guarantees or customer-friendly policies, throw them in too. Yay, Zappos!

We can also assume many customers will append their product searches with “free shipping”:

PS this goes for PPC ads too, “free shipping” in the ad copy is a great offer that would likely increase click through rates. Just triple check that your landing page repeats the offer and the promotion applies to the product and the geographic area the ad is being shown. Don’t bait-and-switch. Same goes for your title tags for your organic listings. And only add the offer to the pages the offer applies to.

PPS If you want exposure on the sites that do rank tops for the term “free shipping,” you contact them to submit your offers or start an affiliate relationship. The top 3 are FreeShipping.org, FreeShipping.com and Shopping-Bargains.com.

The Big Ecommerce Conference Contest

Every fall there are a ton of conferences that benefit online retailers and we want to help get you there! There are some perks that come along with being the #1 ecommerce blog in the world and we want to pass them on to you, our loyal readers.

Win FULL conferences passes to these events + Bonus prize

Shop.org Annual Summit 2008

Event: Shop.org Annual Summit 2008
Prize: 1 Free Full conference pass
Date: Sep 15-17, Mandalay Bay Resort & Casino, Las Vegas, NV
Value: $1,725

Agenda | Register

* Jason Billingsley of Elastic Path Software is speaking at this event

Online Market World 2008

Event: Online Market World
Prize: 2 Free Full conference passes
Date: Oct 1-3, Moscone West Convention Center, San Francisco, CA
Value: $650 x 2 = $1300

Agenda | Register + 20% discount (applied at end)

* Jason Billingsley of Elastic Path Software is speaking at this event

Search Marketing Expo East

Event: Search Marketing Expo (SMX East)
Prize: 1 Free Full conference pass
Date: Oct 6-8, Jacob K. Javits Convention Center, New York City, NY
Value: $1,595

Agenda | Register

* Linda Bustos and Jason Billingsley of Elastic Path Software will be at this event

Web Analytics: An Hour a Day Prize: A signed copy of Avinash Kaushik’s must have book “Web Analytics: An Hour a Day

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Draw Date: September 3rd, 2008

Hurry! Tell your co-workers right away. We want to see you at these events!

Bloggers Digest - 8/15/08

If you’re new here, welcome! And thanks for subscribing to Get Elastic. Friday is Blogger Digest day where we highlight posts from other blogs that are of value and interest to online retailers and Internet marketers.

Just a heads up, Jason and I will be away next week at Search Engine Strategies San Jose. But never fear, we’ll still be cranking out content for you every day. To run with the search engine theme, we’ll have a 4 part series next week on holiday SEO for online retailers. So stay tuned.

  • Rand Fishkin shares a link building a-ha moment: buy misspellings of your domain and redirect them to your site. If anyone links to you with the wrong spelling, you still get the link credit. Rand has examples including 600+ links pointing to wikpedia.org.

Announcements

Startup company Thingfo is looking for online retailers interested in adding “social shopping” features via a new widget that integrates with major social networks to drive loyalty and virally market your site. If you are interested in testing their solution free of cost, contact CEO Mike Grishaver. mike@thingfo.com.

Upcoming e-commerce related webinars:

Web Personalization – What It’s NOT and Why You Should Care
Sitebrand
Thursday, August 21 11am PST

Always Be Testing” Webinar: Landing Pages: Headlines and Calls to Action
Tom Leung, Business Product Manager at Google and Future Now Inc.
Wednesday, August 27 9am PST

Sign up for the next Elastic Path webinar and win 1 of 5 signed copies of New York Times bestselling author Bryan Eisenberg’s Always Be Testing! Bryan will be joining us on September 11, 2008 at 9am PST for I Know I Should Be A/B Testing But…

Sign up today.

Jason and Linda On the Road:

Jason and I will be making appearances at several upcoming shows and conferences. We’ll be posting our itinerary soon and if you will be attending any of these events, it would be great to connect.

Have a great weekend!

How to Choose Ecommerce Technology & Software

This is a recap of Elastic Path Software and FitForCommerce’s web seminar The Art & Science of Choosing Ecommerce Technology. The on-demand version is now available along with a downloadable mp4 version (video iPod compatible) in our webinar archive.

Disclaimer The participation by FitForCommerce or Bernardine Wu is not meant as an endorsement of Elastic Path and/or its products and services. FitForCommerce received no payment, sponsorship, or other consideration for this webinar.

eCommerce Diligence - Ten Steps to Choose an eCommerce Technology

Requirements Diligence

Knowing what want and what you need

  • Clarify business, operational and organizational drivers
  • Conduct competitive and best practice analysis
  • Document your starting point
  • Determine and prioritize your requirements

Selection Diligence

Knowing what’s out there so you can make the best decision for you

  • Decide on the best solution model/type
  • Create a long list of 5-10 providers
  • Send an RFP and review responses
  • Narrow down to a short list
  • Final Diligence
  • Negotiate with finalists – and SIGN!

Continue Reading:
How to Choose Ecommerce Technology & Software »

Trigger Email: Asking for Customer Reviews & Video Reviews

A while back I blogged about a Webinar I attended presented by Lauren Freedman of The Etailing Group and Power Reviews in which Power Reviews’ Jay Schaffer provided some tips and examples from retailers on how to ask for customer reviews post-purchase.

I was recently forwarded this email from Amazon calling for customer reviews - not just textual, but customer photo and video reviews.

Dear {customer},
Thank you for your recent purchase from Amazon.com.

We invite you to submit a review for the product you purchased or share an image that would benefit other customers. Your input will help customers choose the best products on Amazon.com.

It’s easy to submit a review–just click the Review this product button next to the product.

Flip Video Ultra Series Camcorder, 60-Minutes (Black) (Purchased on 06/03/2008)
by Pure Digital

…or share an image.

New on Amazon! Grab your video camera or webcam and add video to your customer review. Click on ‘Review this product’ above to upload a video or find a different product to review.

Need help?

If clicking the button above doesn’t work, you can review your product by following these simple steps:

Go to Amazon.com and navigate to the product.
In the “Customer Reviews” section, click the “Create your own review” button.

We hope you found this message to be useful. However, if you’d rather not receive future e-mails of this sort from Amazon.com, please opt-out here.

Please note that product prices and availability are limited time offers and are subject to change. Prices and availability were accurate at the time this newsletter was sent; however, they may differ from those you see when you visit Amazon.com.

(c) 2008 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com and the Amazon.com logo and 1-Click are registered trademarks of Amazon.com, Inc. or its affiliates.

Amazon.com, 1200 12th Ave. S., Suite 1200, Seattle, WA 98144-2734.

Reference 9702130

Please note that this message was sent to the following e-mail address: emailaddress@emailservice.com

Here’s what Amazon does right:

  • Thank customer for the purchase.

  • Mention submitting a review benefits fellow customers.
  • Give clear directions how to participate.
  • Give options - text, images or video.
  • Show an image of the product to jog the memory.
  • Offer a plan B if the link malfunctions for whatever reason.
  • Offer an opt-out of future review requests.
  • Remind customers that prices are subject to change, so they don’t feel jilted when the item is $5 cheaper than when they bought it.

Ecommerce Innovation: Videos That Sell

SeenON! is an interactive entertainment-slash-ecommerce site that helps TV buffs buy what they see on their favorite television shows. One feature of the site is called “Shopisodes”, which are short clips from TV programs that link to online retailers that carry the items in the episode. (Click below to play - note, some RSS readers are not displaying the video, you’ll need to click through to the actual post)

Bluefly’s Flypaper blog uses a similar approach in its video podcast. At any point in the vignette, you can click the “Click to Buy” button and it will show a list of items appearing in the video. Click on any thumbnail and you see the product’s description, price and a Buy Now button. Or you can go back to watch the rest of the video. (Don’t click, these are just screenshots)

This is awesome.

Does anyone know of solutions providers for this type of technology? If you do, please let us know in the comments.

If you’re interested in staying in the loop on emerging video trends and retail, there’s the newly launched Video Retailer blog and listserv called Video Commerce Consortium on the topic.

Customers Want to Know: Are Brands True To Size?

A quick search on Yahoo Answers shows how often people ask “Are {branded clothing items} true to size?” Often these queries are for top retailers like Victoria’s Secret, American Eagle and Banana Republic.

Why must customers turn to social networks and forums like Yahoo Answers? Because the sizing charts on these web sites don’t answer these questions well enough.

Tools like Shoeline’s Return-o-meter and Bazaarvoice’s Ask & Answer product can help you communicate this, as can ratings and reviews. But if you survey your customers post-purchase, or have “fit testers” try on your clothes, you could report a statistic “X% of customers describe this brand as true-to-size” and report this close to the sizing information.

Bloggers Digest 8/8/08

If you’re new here, welcome! And thanks for subscribing to Get Elastic. Friday is Blogger Digest day where we highlight posts from other blogs that are of value and interest to online retailers and Internet marketers.

It’s 8/8/08 and I thought it would be fitting to have 8 links this week:

  • While we’re on the topic of overspending, Justin Palmer writes of 10 Costly Assumptions that impact your ecommerce performance.
  • It’s hard to be humble when you retired before you graduated Jr. High. Meet the Copy God, quite possibly the funniest sales letter spoof I’ve had the pleasure of linking to. Via GrokDotCom via Robert Bly.

Bonus Links

For you webinar junkies, upcoming webinars you don’t want to miss:

Special Clinic: Optimizing PPC Ads, Part II (LIVE)
Marketing Experiments
Wednesday, August 13 2pm PST

The Art & Science of Choosing Ecommerce Technology
With Bernardine Wu, CEO, FitForCommerce and Elastic Path Software
Thursday, August 14 9am PST

Web Personalization – What It’s NOT and Why You Should Care
Sitebrand
Thursday, August 21 11am PST

Always Be Testing” Webinar: Landing Pages: Headlines and Calls to Action
Tom Leung, Business Product Manager at Google and Future Now Inc.
Wednesday, August 27 9am PST

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