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Archive for June, 2006

Conversations from the Gnomedex Stage

After a useful and pleasant meet and greet at the Odyssey Maritime Museum, Day One starts off in the main hall (and the “Cove” room for late registrants who still managed to sneak in).

Dave Dederer ex-of The Presidents of the United States of America is talking about the business model of making a living being an artist and musician, i.e., revenue streams and how the royalties work and how technologists can help find means to monetize and distribute. He co-opted some Velvet Underground songs to provide a couple scenarios or situations and recapped the trials and tribulations of working with the big labels.

Former US Senator John Edwards showed up with a wicked tan and southern drawl. He didn’t have much to say beyond gushing about the audience and how he was “there to listen and learn” (and pose for photo-ops in an audience he knows will put his image all over the Internet).

There was some discussion of how the new communication methods will impact elections and the next president (or next after that) will be the one who is most conversational. The discussion was tugged between politics and technology and got a wee bit heated but I did not the content overly compelling though Marc Canter’s political advice was uhh … attention-getting, and another attendee’s suggestion of a permanent “fly on the wall” citizen journalist on the campaign bus gives a whole new reality show idea.

Moving along:

Amazon’s CTO Werner Vogels gave a great presentation on Net Neutrality - or more accurately, the lack thereof. In short, the choices on Internet access are extremely limited and the erstwhile providers are aiming to grip their greedy mitts around the pipe and control the access to further limit consumer’s choices. Scary situation and a hot political topic in US right now but make no mistake, this gate-keeping with “paid police escort” is an international issue and he offered an example of a certain Canadian Telco who restricted access to a union’s website during a labor dispute .

Steve Rubel who works with for a big-time PR firm led a great discussion on marketing and outreach and asked bloggers how public relations firms should interact with them. Darren Barefoot offered some good comments about how you should really do some research before contacting and offered some examples of PR firms stepping on toes.

Boris Mann put forth that sites need to provide a means for customers to interact and need to offer permalinks for ease of bookmarking, product pics without licensing restrictions, and yes, sites need “personality.”

Tara Hunt , who has a new marketing company with her husband partner - business and otherwise - Chris (and “dot” Ben formerly of BBC), pointed out that companies need to participate in the communities they serve (not talking physical communities per se) rather than just expecting the love.

Marc Canter talked about the process of developing open standards and the importance of two-way openness to foster innovation and help companies maintain a level of independence and avoid getting squashed by the big players.

Oh yeah, lunch was a killer buffet, wi-fi is so-so. Canadians are bringing it.

Gnomedex is underway!

Bright and early this morning, coffee, taxi zoomed to Bell Harbo(u)r Conference center for the first full day of Gnomedex. Last night was the kick off meet and greet party with good times catching up with folks I met last year - and recollecting what we’ve done with the “stuff” learned last year.

Since last year, I’ve made over a hundred podcasts, blogged using several different platforms (Bryght, Wordpress, Blogger), and began using RSS feeds as my main means to gather and publish information - can’t wait to find out what this next year holds.

Talked about the state of industry with Andre Charland - who I co-presented with at Northern Voice (when i subbed-in for something about blogging your hobbies) where he spoke about his ski culture community site DogLotion (which i believe is in re-make mode with Rain City Studios) - turns out besides being a top-notch recreationalist, he is Captain Ajax of E-Business Applications who just launched a new version of their grid application bound to clean up user interfaces all over.

Also caught up with the exploits of Will Pate who works for Flock - a new browser designed for the social web revolution so to speak. Young brilliant Will is on the tech conference circuit representing to the people at the full list of buzzword-named conferences. He is taking a well needed rest to Prince Edward Island next week which is a place I’d love to visit.

Stopped at the Boundry Bay Brewpub in Bellingham on the ride down for some much-needed refreshment after a hot and slow drive getting out of Vancouver and through the unscenic ‘burb of Surrey .

Lots more Vancouver folks including sharp-as-a-tack IT guru Boris Mann (pic) of Bryght, plus his comrade super photog and world traveler Kris Krug busting out the big lens making everyone look cool, the affable and articulate Darren Barefoot who is a technical writer/public relations guy plus blogs on travel , hockey, tech etc.

Hung out with my counterpart at Rain City Studios, Marketing Champion Megan Cole who is as funny as she is talented. More Rain City folks are around after participating in DrupalCon the past week. Derek Miller, music maker who created the official Gnomedex song is planning to lead a rousing version of Oh Canada tomorrow which I’ll try to record for posterity.

Dave Winer is sitting in front of me and read the Proclomation from the Governor declaring “RSS Days” in the state. Dave and Marc Canter are like the godfathers of the conference and two gents I’ve come to respect the more I learn about the vision and execution they’ve individually brought to the industry.

After the infamous Internet entrepreneur and top-notch self-promoter and conference host Chris Pirillo opened up with his humor and motivation speech and imparting the message that this is “our” conference and everyone here open and encourage to participate and everyone is a VIP so let the ideas flow.

With that in mind, Darren Barefoot opened up the comments from the floor by requesting a TV for World Cup viewing. US Senator John Edwards is the keynote later today but first up is a guy (J. Michael Arrington) talking about Techcrunch and already the controversy about advertising vs not and how monetizing will happen is underway.

The room is abuzz with venture funding, mass hiring, new companies, massive stats and great ideas. I can’t wait to see with PT from Make Magazine (really more of a Japanese-style Mook) has planned (something about open sourced hardware hacks) and happy to hang out with my long-time friend Jay Stewart of Zhonka Broadband who is a font of wisdom on everything from political telecommunication policy to obscure European history to Cisco OS.

I’ll link this post up as the day goes on, but in the meantime, follow along on the simulcast and the pics on Flickr to watch geeks thinking and spending expense accounts ;-).

Google Checkout - What is it?

Google has finally release a product/service that is NOT stamped with a ‘beta’ moniker - Google Checkout. I am a fan of Google. I don’t believe they are turning into an evil empire, nor are they taking over the world. However, Google Checkout is a fine bridge to moving beyond monetization via B2B and embracing the wallets of consumers (though they will still be making their money from businesses at this point still).

What is it? (From the horse’s mouth)
“With Google Checkoutâ„¢ you can quickly and easily buy from stores across the web and track all your orders and shipping in one place.”

How does it work?
Instead of checking out using the merchants regular shopping cart checkout method, buyers have the option to click the ‘Fast checkout through Google’ icon, whisking them away to complete the transaction on Google’s service. The benefit for consumers being they can store all their addresses and credit cards and track all orders in one place, and use them at multiple ecommerce stores. Sound familiar? Microsoft tried it with Passport (though it was primarily for identity management) and we have seen it’s adoption wane.

Why would an online retailer offer such a service?
Well, if you are an AdWords advertiser (and really, if you are serious about online retailing, who isn’t), once you are up and running the Google Checkout badge will be displayed on your AdWords ads. Something I imagine will help your ad stand out (an icon in a land of text).

The kicker - for every $1 you spend on AdWords, you can process $10 in sales for free. For sales that exceed this amount or if you don’t use AdWords, you can process them at a low 2% and $0.20 per transaction.

What are the caveats?
What I am seeing on most vendors’ site is coupons, gift certificates, and gift wrap are not available when using Google Checkout - however, there is an API that allows merchants to tie this functionality into their system. It is dependent on the level or type of integration embarked upon.

What are the downfalls?

  1. At first glance it appears you would have to manage orders in two separate systems. If I dissected the API a bit more, I could determine if this is in fact the case.
  2. Depending on your user base, more options are not always beneficial.
  3. Possible loss of visibility into checkout abandonment points

What about PayPal?
PayPal has a similar offering to Google Checkout, but it is slightly more streamlined. A fully integrated PayPal offering allows users to complete a checkout without ever leaving the merchants website. Will Google Checkout displace PayPal? Not likely. PayPal has a stronghold in the P2P transactions and the bread and butter will remain there for sometime. eBay is not likely to allow sellers to conduct transactions using Google Checkout - why would they?

Where does Elastic Path fit in all of this?
Stay tuned. I am sure we will do a thorough investigation of the most appropriate method of integration and gather feedback from customers on the demand for such a service. Elastic Path ecommerce software is currently fully integrated with PayPal, but few customers utilize the feature - it will be interesting to see how much merchant adoption of ecommerce software with Google Checkout occurs.

Final word
I think this is a great move for Google. This service will be glue for many of their offerings in the future. I think they made a mistake with the branding of it as it theoretically restricts the service to being a vendor to consumer transaction platform. ‘Checkout’ is not a versatile brand in my mind - GBuy is. But, perhaps Google doesn’t have an eye on markets like mobile P2P transactions or offline transactions like PayPal does.

I only assume PayPal will make a move to offline sooner than later based on my experience in the eBay campus store - employees can swipe a card (kind of like an ESSO Speedpass, and the purchase is deducted from their PayPal account - very slick).

Origins of the Endeavor - Get Elastic Podcast #3

Host DaveO continues the conversation with Elastic Path CEO Harry Chemko as they discuss the history of the company (formerly known as Ekkon, makers of Merchantspace). They converse on the challenges of funding and managing an entrepreneurial endeavor, then finish up with some sage management advice and excitement for the future.

MP3 File

Elastic Path Software in near south False Creek
[Photo of EP office by DaveO]

Making Friends with Software Vendors

Recently Elastic Path made some new friends - specifically with a few software makers building applications which integrate with Elastic Path ecommerce platform.

Retailers constantly seek ways to increase their piece of pie while not dedicating excessive cashflow to re-invent a ground-up program. As such, smart companies are adding valuable, retail-specific functionality with innovative and noteworthy add-ons. By working together Elastic Path-powered retailers add some big hammers to their toolbox.

Beyond the companies on either side of the arrangement, the consumers are the winners because the shopping experience is more pleasant and more efficient - which equals more sales conversions which leads to happy stakeholders and longer vacations, early retirement and so on …

Here are a few blossoming friendships:

Celebros - Celebros’ Qwiser tool adds increased “smart” retail functionality with retail specific search and personalization navigation tools. The intuitive software is designed to increase sales by strengthening customer loyalty by providing a more accurate (thus pleasant) shopping environment in which the navigation adjusts to the shopper rather than vice versa. Read the press release (.pdf), and visit Celebros’ site.

Scene 7 - Dynamic imaging is Scene 7’s core competency as they provide a means to re-size, zoom in, annotate and color swap images from one master image file. This saves massive time for web monkeys and saves tons of money by minimizing photo shoots and re-shoots. Marketing/branding type folks are happy because images are consistent across the board - from web site to print catalog to advertising to internal documents. Plus, the tools are fun to use for shoppers - think Flickr-like functionality for business. Check out Scene 7’s demos to see the power.

SiteBrand - Personalization is the key for Sitebrand’s strategy of turning visitors into customers by utilizing A/B visitor testing, advanced analytics and web page optimization blueprints to more efficiently capture eyeballs from landing page through to checkout. Sitebrand boasts a noteworthy client list (including a personal favorite Sierra Trading Post) and a healthy assortment of informative retail resources to educate yourself on cutting-edge retail techniques.

All these applications integrate with splendid ease with Elastic Path (remember that Elastic Path *is* flexible) and each application can instantly help retailers sleep better by better serving customer, reducing cart abandonment and increasing sales.

No wonder we all want to be friends ;-).

Thursdays with Harry - Get Elastic #2

Get Elastic host DaveO sits down with Elastic Path CEO Harry Chemko to recap recent happenings at the Internet Retailer Conference and Exhibition 2006 in Chicago.

They discuss emerging ecommerce trends and conversion techniques plus noteworthy integration partnerships with Celebros, Scene 7 and SiteBrand and finish with some talk about the mysterious ThaiBuckets.

MP3 File

Harry Chemko in styling Paisley shirt
[Photo of Harry Chemko by DaveO]

Contortionist Montage - Vidcast #1

A brief video montage from the Internet Retailer Conference and Exhibition in Chicago featuring two incredible contortionists, Joni and Caara, plus some crowd shots and general atmosphere.


Filmed by Harry and Mark and edited by me (DaveO). Enjoy!

To Begin, Get People to your Site

A couple more notes resultant from the Internet Retailer show, I came across a comment from The Preston Blog which got me thinking about the show’s content and the challenges of prioritizing the myriad techniques required for successful online retailing. In his blog subtitled “Internet Marketing for Internet Retailers,” Preston speaks about the show’s content,

“It was a lot different than any show I have ever been to because it focused not only on marketing, but on inventory management, customer service, etc. One thing that I wish they talked about more is search engine marketing - I didn’t hear one speaker actually talk about search engine marketing which struck me as a bit odd since that is such a crucial component of internet retail.”

Crucial indeed, Preston, crucial indeed! The size of the Internet retail industry is huge and still only a tiny percent of total sales - about 5% of total retail sales - but this is bound to increase (duh), mostly due to some well-timed convergences, and smart business will adapt quickly and happily.

More on this after the break …

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Contortionists Contort in Chicago

Yesterday, I mailed out a batch of follow-up letters to contacts gathered at the Internet Retailer show in Chicago (for the record, the letters were all personalized, hand-signed, carefully folded and stamped with cool Haida art), and was sitting down to edit the video footage of the contortionist performances from the Elastic Path exhibit when a Google search brought me to a clip that a guy named Jared, from Simi Valley California, had already posted to the ubiquitous MySpace complete with the performers names. Nice work!

The clip (2:40) looks pretty good and already has hundreds of views and some links. So cheers to Jared (who works for Skymall.com by the way) for saving me some time and spreading the Elastic Path mojo. Thanks too the complimentary comments on our booth, nice to hear for sure - tins of “thinking” putty coming your way!

Perhaps I will Vidcast the clip but in the meantime, check out the video at Jared’s MySpace space (consider that a disclaimer ;-)).

P.S. Jared also has a chocolate lab and a weimeraner which are my favorite variety of dogs.

Two Daves Talk Java - Get Elastic #1

Elastic Path’s Marketing Coordinator, Dave Olson and V.P. of Product Development, Dave Koo sit down at Vancouver’s Cafe Milano to discuss Sun Microsystems’ Java technology, development transparency and embracing the innovation sprouting from open source communities.

MP3 File

False Creek with Granville Island Market and Cambie Bridge
Photo of Vancouver’s False Creek
with Granville Island Market and Cambie Bridge by DaveO

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