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Archive for July, 2007

mCommerce: GPShopper Turns Cell-phones into Sell-phones

It’s the night before your wife’s birthday and you’re scrambling to find that perfect gift, and not just any gift will do. She’s had her heart set on a rare Lionel Ritchie box set and you’ve got two hours before every mall closes its doors. If you’d hit up Amazon six weeks ago you wouldn’t be in this jam.

Now imagine you could whip out your cellphone, perform a quick search and tap into a database of over 85 million products from 30,000 retail stores tagged by zipcode. Entering a keyword, UPC code, product name or model number would deliver a list of stores by distance from where you are right now (in the McDonald’s drive thru lineup) along with prices. And you can view product images, descriptions and even pay for the product while your apple pie is being boxed. Then your cellphone gives you GPS enabled directions (unlike the sometimes unreliable MapQuest) to pick up your order.

Sound like the distant future? It’s already here. GPShopper has made it happen and introduced a new advertising channel for offline retailers (or etailers with physical stores), with top etailers like BestBuy, Toys R Us and Staples already on board.

slifter.jpg

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Multi-channel retailer talks about customer choice in case study

Over the past few weeks, I’ve research, interviewed and written a case study about one of New Zealand’s largest and oldest retailers - a sort of Sears Roebuck to make a North American comparison. I suggest Sears because the ‘over-a-century-old’ appliance and electronics retailer Bond + Bond built their business - in part - by getting products, which otherwise would only be available to urban dwellers, to the rural communities.

Bond and Bond checkout

In the case study, Linda Geary (business development manager for parent company Noel Leeming Group) emphasized time and again the reason for building out the website the way they did - the customer.

As she points out (in no uncertain terms):

“The long term holistic view of retail suggests that customers will choose their natural channel at the time of purchase and may change at will using a hybrid or mixture of channels. The point is, it’s the customers choice.”

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Reaching Targeted Customers with Blogs - Get Elastic #45

At Book Expo America in NYC, host Dave O learns how retailers can advertise on popular blogs to reach their preferred demographic. Lanae and Nicole from Blogads.com (Blogads blogs - natch) also explain the myriad benefits to retailers resultant from targeting early-adopters and taste-setting consumers on niche blogs.

MP3 File

Get Elastic host DaveO chats with Lanae and Nicole of Blogads.com at Book Expo America in NYC
Get Elastic host DaveO chats with Lanae and
Nicole of Blogads.com at Book Expo America in NYC

See also:

Book Expo America blog by Event Director Lance Fensterman
Blogads’ blog
Perez Hilton (celebrity gossip blog)
Chris Pirillo - Gnomedex (geeky fun)

Ecommerce Checkout Report Webinar

View full screen via SlideShare

Elastic Path’s Jason Billingsley and NetconceptsStephan Spencer. (along with a cameo by EP’s Gord Janzen) presented this webinar to accompany the white paper and research series called The Ecommerce Checkout Report (free download).

The report inspected the Top 100 online retailers and reviewed for 23 tactics commonly used in Checkout. The results attempt to begin a dialog in order to answer questions like: Does a shorter checkout process really decrease shopping cart abandonment? Should you use an order confirmation screen? Does live chat improve conversions? Study samples included a variety of vertical market groups including apparel and accessories, computers and electronics, and both high and low ticket value product retailers.

See also:

nitobi’s Robot Replay

Jason’s post on travel “Stop the checkout to save the customer money?

Feeling Abandoned? Shopper Leaves Cart in Crazy Ecommerce Video #7

Everyone gets distracted when shopping online. That’s one of the nice things about shopping via the web - you can take a phone call, refill your coffee, walk the dog, quick nap in the hammock … then come back and your order is still there. The flip side of this scenario is the theme of sorts for Crazy, Messed-up World of Ecommerce video #7 “Abandoned.”

Video #7 - Abandoned

For online retailers though, abandoned carts are the root of endless worry and concern. These conversion killers piling up in your logs beg questions like: Why did they leave? Were they just comparing prices or features or is it something I did? Maybe there’s something wrong with my site’s usability! How can I make it better? How can I get them back? How can I raise my conversion rates? Would adding “wishlists” or “saved cart” features reduce cart abandonment? and so on …

Well for sure usability is important (check The Ecommerce Checkout Report for more on best practisesc) and certainly retailers loathe leaving money on the table, but sometimes, cart abandonment just happens. Just hope they come back, right?

SEO Secrets for Online Retailers Webinar

View full screen version at SlideShare

Webinar featuring useful tips, tools and best practices for optimizing your ecommerce site for search engine rankings presented by Elastic Path Ecommerce Software’s Jason Billingsley and Founder of SEO firm Netconcepts, Stephan Spencer.

See also: Secrets of SEO Webinar - Live Blog and Q&A Recap.

Laptop Bags, PayPerClick and Landing Page Relevance

I was searching today for laptop bags in Google search, and I noticed two Google Adwords ads from online retailers I have shopped with in the past:


    Laptop Bags

    Order online, pick up in-store.
    It’s Convenient, Fast & Free!
    www.FutureShop.ca
    Laptop Cases
    Name Brand Laptops at Low Prices!
    Toshiba, HP, Gateway, IBM & More
    www.TigerDirect.ca

Please note the promises in the ads: FutureShop suggests I can order a laptop bag online, and pick it up in store (I should hope that it would also be free if I had to drive myself to the store!). TigerDirect screams Laptop Cases! Then switches its offer to various name brand laptops, which is it…laptop cases or just laptops?

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Websites: Now, Then and What’s Next - Get Elastic #44

Why is a printed magazine about websites relevant? Why do websites matter anyhow? Is a social network page a website? Is a blog a website? and, What will become of websites as technology evolves? These questions and more are posed to Website Magazine’s Christian Wilson by Get Elastic host Dave O while at Internet Retailer 2007 in San Jose.

MP3 File

Christian Wilson and Dave O talk websites at Internet Retailer 2007
Dave O talk websites with Website Magazine’s Christian Wilson
at Internet Retailer 2007

Bonus: Get a complimentary subscription to Website Magazine.

Color Keyword Search: Who Passed With Flying Colors?

Continuing the series on site search usability, I decided to test out color-specific searches on a number of apparel etailers from my favorite list of top etailers of 2006. I wanted to compare the results for “black capris” across the board of etailers and see what I would discover.

I found that the majority of the 22 sites tested delivered results for “black capris” just fine (I even clicked through on each result just to make sure):

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SOA Package on Baseline Outlines Aeroplan’s Plan

All buzzwords aside, companies really want something that will work with their business model and manage to do so at a cost which allows a reasonable chance of reaching profitably goals. In a comprehensive editorial package of articles and related resources about Service Oriented Architecture in Ziff Davis’ Baseline Magazine on July 12th 2007, David F. Carr explores Aeroplan’s use of open source and standards-based components - including Elastic Path - in their complicated business scenario.

Carr’s report, “Improving Ties to Business Partners” explains Aeroplan’s modus operandi, “Aeroplan “sells” mileage credits to partners, such as credit card issuers—who then offer them as rewards to customers. These customers can trade credits for air travel, car rentals and merchandise. SOA enables Aeroplan and its partners to exchange customer and other data in legacy systems to make the rewards program work.”

More after the break …

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