Comments on: Study Finds 76% Want to Chat About Checkout Problems

By: How to Design an Ecommerce Site to Maximize Sales

How to Design an Ecommerce Site to Maximize Sales — Thu, 05 Jan 2012 16:36:02 +0000

[...] instant chat. A study by BoldChat found that 76% of shoppers want to have instant access to a customer service rep during [...]

By: eCommerce Tips: Top 10 Things Customers Expect from Your Online Store | Music Studio Blog - Music & Life by Michael Burns

Fri, 23 Jul 2010 20:28:01 +0000

[...] out your site, locate products or ask questions, one study found that 76% of customers wanted to chat about checkout problems, which could prevent cart [...]

By: Top 10 verwachtingen webwinkel

Top 10 verwachtingen webwinkel — Mon, 19 Jul 2010 08:54:26 +0000

[...] Online support kan klanten helpen met de navigatie door de website, het vinden van het juiste product en om vragen te stellen. Daarnaast werkt live chat conversie verhogend. [...]

By: Top 10 Things Customers Expect from Your Online Store « Get Elastic Ecommerce Blog

Fri, 16 Jul 2010 09:07:43 +0000

[...] out your site, locate products or ask questions, one study found that 76% of customers wanted to chat about checkout problems, which could prevent cart [...]

By: supra shoes

supra shoes — Thu, 16 Jul 2009 08:21:14 +0000

are there so many people? well, should take care.

By: Buy PSP Go

Buy PSP Go — Sun, 05 Jul 2009 09:11:41 +0000

Nice post. I’d be interested to know what kind of checkout problems the users are having, surely if so many users are contacting live support for checkout problems something would be done?

By: LCD Frame

LCD Frame — Tue, 05 May 2009 03:37:59 +0000

Is that to say i have to put live chat everwhere vistors can see?

Even i didn’t give it on homepage,:P

By: Internet Marketing, Strategy & Technology Links - Apr 29, 2009 « Sazbean

Wed, 29 Apr 2009 14:55:38 +0000

[...] Study Finds 76% Want to Chat About Checkout Problems (Get Elastic) [...]

By: Audio Bible

Audio Bible — Mon, 27 Apr 2009 16:13:18 +0000

Interesting post, I have been thinking about adding a chat feature to my website. Maybe I will in the future.

Thanks.

By: Ted S

Ted S — Mon, 27 Apr 2009 16:11:57 +0000

Very interesting study & post. This should be a lesson for companies looking to “save” by using FAQ and email only support — there’s positive ROI in having people options and negative in not. I’d also venture that adding click to call could extend things even more by moving people onto a medium they like without the wait.

Hopefully someone runs this again down the road with a larger sample size to really make an accepted stat.