Comments on: Study Finds 76% Want to Chat About Checkout Problems

By: supra shoes

supra shoes — Thu, 16 Jul 2009 08:21:14 +0000

are there so many people? well, should take care.

By: Buy PSP Go

Buy PSP Go — Sun, 05 Jul 2009 09:11:41 +0000

Nice post. I’d be interested to know what kind of checkout problems the users are having, surely if so many users are contacting live support for checkout problems something would be done?

By: LCD Frame

LCD Frame — Tue, 05 May 2009 03:37:59 +0000

Is that to say i have to put live chat everwhere vistors can see?

Even i didn’t give it on homepage,:P

By: Internet Marketing, Strategy & Technology Links - Apr 29, 2009 « Sazbean

Wed, 29 Apr 2009 14:55:38 +0000

[...] Study Finds 76% Want to Chat About Checkout Problems (Get Elastic) [...]

By: Audio Bible

Audio Bible — Mon, 27 Apr 2009 16:13:18 +0000

Interesting post, I have been thinking about adding a chat feature to my website. Maybe I will in the future.

Thanks.

By: Ted S

Ted S — Mon, 27 Apr 2009 16:11:57 +0000

Very interesting study & post. This should be a lesson for companies looking to “save” by using FAQ and email only support — there’s positive ROI in having people options and negative in not. I’d also venture that adding click to call could extend things even more by moving people onto a medium they like without the wait.

Hopefully someone runs this again down the road with a larger sample size to really make an accepted stat.

By: Ross Haskell (with BoldChat)

Ross Haskell (with BoldChat) — Mon, 27 Apr 2009 15:36:39 +0000

Thanks for the post – I think your comment about Twitter is spot-on. Another idea surfaced by the research would be to proactively invite website visitors at critical times during the buying process.