Comments on: Customer Service: Rackspace Gets Personal http://www.getelastic.com/customer-service-rackspace-gets-personal/ #1 Subscribed Ecommerce Blog Sat, 20 Mar 2010 12:51:26 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Buy PSP Go http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16619 Buy PSP Go Mon, 06 Jul 2009 12:42:17 +0000 http://www.getelastic.com/?p=2308#comment-16619 A personal touch is always welcome especially when dealing with a large, established firm. However a 'real' (ie. photocopied) letter can have a hugely negative effect. A personal touch is always welcome especially when dealing with a large, established firm. However a ‘real’ (ie. photocopied) letter can have a hugely negative effect.

]]> By: Beth Iflorist.co.uk http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16617 Beth Iflorist.co.uk Wed, 20 May 2009 09:03:21 +0000 http://www.getelastic.com/?p=2308#comment-16617 I completey agree to what Michael said. This is going to my CEO too I completey agree to what Michael said. This is going to my CEO too

]]> By: online flowers http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16615 online flowers Thu, 07 May 2009 12:09:20 +0000 http://www.getelastic.com/?p=2308#comment-16615 Rackspace are probably the most established and reliable hosting companies to date. They have also acquired http://www.mosso.com/ which offers enterprise level hosting. Rackspace are probably the most established and reliable hosting companies to date.

They have also acquired http://www.mosso.com/ which offers enterprise level hosting.

]]> By: Kimberly http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16613 Kimberly Mon, 03 Nov 2008 18:36:54 +0000 http://www.getelastic.com/?p=2308#comment-16613 As a former client of Rackspace I can attest, they do a phenomenal job. This note doesn't surprise me, their techs always went above and beyond the call of duty to assist us. We always felt appreciated. Their customer service is top notch - companies could take a lesson from them. As a former client of Rackspace I can attest, they do a phenomenal job. This note doesn’t surprise me, their techs always went above and beyond the call of duty to assist us. We always felt appreciated. Their customer service is top notch – companies could take a lesson from them.

]]> By: Chris Palmer http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16611 Chris Palmer Mon, 03 Nov 2008 14:35:10 +0000 http://www.getelastic.com/?p=2308#comment-16611 The treatment that Philip experienced from Rackspace is not surprising. They do a super job. This should remind all of us that sometimes the small things can have a significant impact on a company's perception. But more than that - it's just the right thing to do. The treatment that Philip experienced from Rackspace is not surprising. They do a super job.

This should remind all of us that sometimes the small things can have a significant impact on a company’s perception. But more than that – it’s just the right thing to do.

]]> By: nwt http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16609 nwt Thu, 30 Oct 2008 18:28:49 +0000 http://www.getelastic.com/?p=2308#comment-16609 "customer service is the new marketing" ... dig that, nice. “customer service is the new marketing” … dig that, nice.

]]> By: The Ghoulgle Is Back! | Get Elastic http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16607 The Ghoulgle Is Back! | Get Elastic Thu, 30 Oct 2008 10:14:33 +0000 http://www.getelastic.com/?p=2308#comment-16607 [...] us, and if you email your physical address to linda.bustos @ elasticpath.com, I’ll pull a Rackspace and send you a hand-written [...] [...] us, and if you email your physical address to linda.bustos @ elasticpath.com, I’ll pull a Rackspace and send you a hand-written [...]

]]> By: Will - ArenaFlowers.com http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16605 Will - ArenaFlowers.com Wed, 29 Oct 2008 15:49:27 +0000 http://www.getelastic.com/?p=2308#comment-16605 Rackspace are outstanding. They host all our sites and they've always do an oustanding job for us. Rackspace are outstanding. They host all our sites and they’ve always do an oustanding job for us.

]]> By: Philip Mikal http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16603 Philip Mikal Tue, 28 Oct 2008 22:02:39 +0000 http://www.getelastic.com/?p=2308#comment-16603 Thanks for the mention Linda! Thanks for the mention Linda!

]]> By: Carla http://www.getelastic.com/customer-service-rackspace-gets-personal/comment-page-1/#comment-16601 Carla Tue, 28 Oct 2008 20:15:40 +0000 http://www.getelastic.com/?p=2308#comment-16601 This is a great idea! Many people are so bogged down by email, your email thank you note may be overlooked. This is a great idea! Many people are so bogged down by email, your email thank you note may be overlooked.

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