Comments on: Customer Feedback Inspires Eddie Bauer Redesign http://www.getelastic.com/eddie-bauer-redesign/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: roberthttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12943 robert Tue, 11 Mar 2008 19:32:15 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12943 My experiences with the new site?? The first time I tried to place an order and tried to check out, the properly billing address was listed but it was shipping to someone in Idaho. I reviewed my shipping and charges records, then contacted the company about it. The company responded and made me feel it wasn't a great deal about which to be concerned. On Sunday I tried to place the order again, but the web site will not recongize my log in. All I get is a two page long error message regarding the problems with my log in. I contacted the company about this and was given a complete run around. A few apologetic e-mails, then nothing. The interesting thing to this was a clerk in the local store, when I mentioned the problems with the web site, who mysteriously said "Oh never shop the website" then refused to explain what she meant. My experiences with the new site??
The first time I tried to place an order and tried to check out, the properly billing address was listed but it was shipping to someone in Idaho.
I reviewed my shipping and charges records, then contacted the company about it. The company responded and made me feel it wasn’t a great deal about which to be concerned.
On Sunday I tried to place the order again, but the web site will not recongize my log in. All I get is a two page long error message regarding the problems with my log in.
I contacted the company about this and was given a complete run around. A few apologetic e-mails, then nothing.
The interesting thing to this was a clerk in the local store, when I mentioned the problems with the web site, who mysteriously said “Oh never shop the website” then refused to explain what she meant.

]]> By: Linda Bustoshttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12941 Linda Bustos Mon, 10 Mar 2008 19:56:17 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12941 Hi Lena, It would be nice for retailers, when asking for feedback on the site, to acknowledge they received your suggestion - even if they don't take action on it. Even an autoresponder would be better than nothing! Hi Lena,
It would be nice for retailers, when asking for feedback on the site, to acknowledge they received your suggestion – even if they don’t take action on it. Even an autoresponder would be better than nothing!

]]> By: Caitlinhttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12939 Caitlin Thu, 28 Feb 2008 06:28:09 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12939 Great post! I'm currently studying public relations at Southern Methodist University and Eddie Bauer's Web site makeover definitely serves as a nice case study for what we're seeing as an overall trend- retailers trying to bridge the gap between in-store and online sales. What are your thoughts on retailers adding blogs to their sites? I just posted on this topic - www.caitlinmyers.blogspot.com - in relation to Nordstrom's new blog. With companies like Eddie Bauer obviously interested in updating their online presence, I'm curious as to what's holding them back from adding a blog. Thoughts? Great post! I’m currently studying public relations at Southern Methodist University and Eddie Bauer’s Web site makeover definitely serves as a nice case study for what we’re seeing as an overall trend- retailers trying to bridge the gap between in-store and online sales.

What are your thoughts on retailers adding blogs to their sites? I just posted on this topic – http://www.caitlinmyers.blogspot.com – in relation to Nordstrom’s new blog.

With companies like Eddie Bauer obviously interested in updating their online presence, I’m curious as to what’s holding them back from adding a blog. Thoughts?

]]> By: Mike Tighehttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12937 Mike Tighe Mon, 25 Feb 2008 16:17:16 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12937 While I found every enhancement to be bang-on, I love the shopping bag layout and the in-browser product viewing, both really add to the whole experience. While I found every enhancement to be bang-on, I love the shopping bag layout and the in-browser product viewing, both really add to the whole experience.

]]> By: Linda Bustoshttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12935 Linda Bustos Sat, 23 Feb 2008 20:46:23 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12935 Hi Martin, I'm sorry, here is the link to the new design: http://new.eddiebauer.com/home.jsp For now, I expect it to change over later. I should have included these links in the post, I will make an edit now. Hi Martin,

I’m sorry, here is the link to the new design:
http://new.eddiebauer.com/home.jsp

For now, I expect it to change over later. I should have included these links in the post, I will make an edit now.

]]> By: Martinhttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12933 Martin Sat, 23 Feb 2008 09:55:41 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12933 Hmmm, I can't seem to see these changes..Maybe they have reverted back as there were some problems with the new design? Hmmm, I can’t seem to see these changes..Maybe they have reverted back as there were some problems with the new design?

]]> By: Cacasodohttp://www.getelastic.com/eddie-bauer-redesign/comment-page-1/#comment-12931 Cacasodo Fri, 22 Feb 2008 18:02:16 +0000 http://www.getelastic.com/eddie-bauer-redesign/#comment-12931 Nice post, Linda. We're thinking about doing a redesign and this is helpful information. 'sodo Nice post, Linda. We’re thinking about doing a redesign and this is helpful information.
‘sodo

]]>