Comments on: CSN Stores Eases Howsers Last Minute FUDDs

By: Multi-Store Online Retailing: Perks and Pitfalls Webinar Recap | Get Elastic

Wed, 19 Nov 2008 20:07:44 +0000

[...] recent Get Elastic post described a recent purchase Jason made for his wife’s birthday gift. The site was an [...]

By: Linda Bustos

Linda Bustos — Fri, 07 Nov 2008 18:02:00 +0000

Hi all,

Please use your discretion when discussing your personal customer experiences with retail shops, we’re not a consumer forum, we’re here to discuss strategy and other ecommerce topics.

@Pat, thanks for dropping by and glad you got value out of this post.

By: eCommerce Consulting

eCommerce Consulting — Fri, 07 Nov 2008 15:07:33 +0000

@Steve – good observation about the BBB report. Unfortunately, their 100% Approved BBB Status is technically correct, but misleading as you’ve pointed out. One thing I’ve noticed, and I wonder if there are any studies on this, is that most users simply look for these “seals” and don’t actually check their validity. I was considering running a test to simply post seals for these kinds of things, without a link, and then using the versions of them with the link to determine if it makes any difference at all.

By: Pat | West Florida Components

Pat | West Florida Components — Fri, 07 Nov 2008 13:23:23 +0000

I’m usually happy to get just ONE bit of good info from an article or post – but there were so many excellent take aways in this one post, I think I hit a gold-mine today. Thanks!

By: John Hossack

John Hossack — Thu, 06 Nov 2008 20:29:57 +0000

The “shipping speed” filter/winnowing tool that you have presented is excellent. It shows that CSN has done a very good job of understanding that not everyone who comes to their site is the same. Different visitors are looking for things in different ways and have different priorities.

In this case the visitor is someone who has left their gift buying to the last minute. CSN’s stores have a dizzying number of products which can totally overwhelm howers. So cleaver filtering/winnowing tools that address visitors concerns and needs should significantly improve their ability to convert howsers into customers.

By: Jay

Jay — Thu, 06 Nov 2008 19:49:10 +0000

This is the jeqelry armoire I bought for my sister:

http://www.everyjewelrybox.com/Mele-895-11-RV1135.html

I had no problems with CSN Customer service they were very nice. Comcast is the worse!!! At least they picked up my phone call and sounded interested. Overall, good experience though.

By: Audio Bible

Audio Bible — Thu, 06 Nov 2008 19:34:59 +0000

And of course I ship to my good friends in Canada.

I just ordered some decals for my website logo coming down from Canada, so I am spending money up there also…..

By: Audio Bible

Audio Bible — Thu, 06 Nov 2008 19:32:15 +0000

I ship to about 20 to 30 foreign countries. I list shipping rates on the shopping cart page, but I do not list all of countries by name.

I do have an International Shipping page link on all of my site pages in the footer. Is there a better way of doing this?

I am all ears……

By: Carl

Carl — Thu, 06 Nov 2008 18:54:39 +0000

I ordered some lighting from CSN Stores and it showed up in great shape and actually a day or two earlier than I thought it would. Have you ever looked at all the stuff they carry? They’ve got something like a million products…And those customer service people actually help you when you call…More than I can say for a lot of other stores. Have you ever tried to get a printer fixed from Dell? I had their customer service people tell me they’d call or email me back after they couldn’t figure out what was wrong…That was three years ago and I’m still waiting for a call and a new printer.

By: Steve

Steve — Thu, 06 Nov 2008 17:59:41 +0000

I’ve had one terrible experience with CSN stores, one good experience – nice sites though. Also, their 100% approved BBB icon is very misleading. See their BBB report for yourself – they have the most complaints in the entire state of MA.
http://reports.bosbbb.org/Boston/Public/Reports/RR/Report.aspx?i=90233