Comments on: Good Customer Service Still The Best Word-Of-Mouth Marketing Strategy http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Social Media and The No-Brainer Customer Service Equationhttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-29102 Social Media and The No-Brainer Customer Service Equation Mon, 20 Sep 2010 11:08:25 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-29102 [...] One of the classic examples is Zappos, an online shoe and clothing retailer. They pride themselves on their customer service, and in fact, their motto is: Powered by Service. If you’re going to make a claim like that, you better be prepared to back it up, and from what I understand, they usually do. In the most famous example, they went above and beyond, and got a lot of great positive word of mouth in blogs and social media circles (which of course upped the ante for them even more!) You can read about it here. [...] [...] One of the classic examples is Zappos, an online shoe and clothing retailer. They pride themselves on their customer service, and in fact, their motto is: Powered by Service. If you’re going to make a claim like that, you better be prepared to back it up, and from what I understand, they usually do. In the most famous example, they went above and beyond, and got a lot of great positive word of mouth in blogs and social media circles (which of course upped the ante for them even more!) You can read about it here. [...]

]]> By: Becky Robinsonhttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11487 Becky Robinson Thu, 25 Jun 2009 19:44:34 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11487 http://mountainstate.typepad.com/leadership/2009/06/leadership-at-all-levels.html Another example of excellent customer service by a Continental Airlines employee. Hope you'll share my story with your readers as well. http://mountainstate.typepad.com/leadership/2009/06/leadership-at-all-levels.html

Another example of excellent customer service by a Continental Airlines employee. Hope you’ll share my story with your readers as well.

]]> By: verygoodservicehttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11485 verygoodservice Sun, 22 Mar 2009 18:07:54 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11485 With the credit crunch looming in the background, good customer service will help increase customer retention and improve margins for companies With the credit crunch looming in the background, good customer service will help increase customer retention and improve margins for companies

]]> By: sagrario perezhttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11483 sagrario perez Thu, 30 Oct 2008 15:10:50 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11483 Anna, thanks for your help, you are the best customer services,and excelence parson. sagrario perez Anna, thanks for your help, you are the best customer services,and excelence parson.

sagrario perez

]]> By: Bloggers Digest - 08/29/08 | Get Elastichttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11481 Bloggers Digest - 08/29/08 | Get Elastic Fri, 29 Aug 2008 12:00:56 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11481 [...] more reason to heart Zappos, unless you’re an electronics retailer. Zappos is entering the computer space. Zoom in on the [...] [...] more reason to heart Zappos, unless you’re an electronics retailer. Zappos is entering the computer space. Zoom in on the [...]

]]> By: Red Shoes and More | LifeVestinghttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11479 Red Shoes and More | LifeVesting Sat, 09 Aug 2008 03:44:23 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11479 [...] I’d let you know about Louise.  Or, just to show that her experience wasn’t that random, this often-told story by Zaz Lamarr on her personal blog [...] [...] I’d let you know about Louise.  Or, just to show that her experience wasn’t that random, this often-told story by Zaz Lamarr on her personal blog [...]

]]> By: Linda Bustoshttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11477 Linda Bustos Tue, 08 Jul 2008 08:45:53 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11477 @ Donna, Yes, and they offer employees $1000 to walk away after basic training - anyone who takes the offer is not the committed, passionate service representative they want on board. @ Donna,

Yes, and they offer employees $1000 to walk away after basic training – anyone who takes the offer is not the committed, passionate service representative they want on board.

]]> By: Donna Cuttinghttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11475 Donna Cutting Mon, 07 Jul 2008 20:09:38 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11475 What a heart warming story! I was just introduced to Zappos when I met one of their employees and gave him a copy of my book. Since then I've been enthralled by their culture and their service. The leaders at Zappos clearly understand that creating a great customer experience is about getting back to basics - simple human kindness. They also get that if you want your employees to treat your customers like stars, then you need to give your employees a little red-carpet treatment of their own. They spend a great deal of time and effort creating a culture that demonstrates to their team how they want their customers to be treated - and clearly, it works! What a heart warming story! I was just introduced to Zappos when I met one of their employees and gave him a copy of my book. Since then I’ve been enthralled by their culture and their service. The leaders at Zappos clearly understand that creating a great customer experience is about getting back to basics – simple human kindness. They also get that if you want your employees to treat your customers like stars, then you need to give your employees a little red-carpet treatment of their own. They spend a great deal of time and effort creating a culture that demonstrates to their team how they want their customers to be treated – and clearly, it works!

]]> By: Why eCommerce is a Lot Like ICanHasCheezburger | Get Elastichttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11473 Why eCommerce is a Lot Like ICanHasCheezburger | Get Elastic Thu, 03 Jul 2008 18:37:50 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11473 [...] Good Customer Service Still the Best Word-of-Mouth Strategy [...] [...] Good Customer Service Still the Best Word-of-Mouth Strategy [...]

]]> By: Ecommerce Innovations Webinar Recap | Get Elastichttp://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11471 Ecommerce Innovations Webinar Recap | Get Elastic Thu, 19 Jun 2008 21:23:19 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11471 [...] on Twitter 10. CSRs have freedom to have person-to-person relationship. The famous example of Zaz Lamarr shares how a Zappos CSR sent flowers of sympathy on her own dime to a woman who lost her mom to [...] [...] on Twitter 10. CSRs have freedom to have person-to-person relationship. The famous example of Zaz Lamarr shares how a Zappos CSR sent flowers of sympathy on her own dime to a woman who lost her mom to [...]

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