Comments on: Good Customer Service Still The Best Word-Of-Mouth Marketing Strategy http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/ #1 Subscribed Ecommerce Blog Mon, 15 Mar 2010 22:22:45 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Becky Robinson http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11487 Becky Robinson Thu, 25 Jun 2009 19:44:34 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11487 http://mountainstate.typepad.com/leadership/2009/06/leadership-at-all-levels.html Another example of excellent customer service by a Continental Airlines employee. Hope you'll share my story with your readers as well. http://mountainstate.typepad.com/leadership/2009/06/leadership-at-all-levels.html

Another example of excellent customer service by a Continental Airlines employee. Hope you’ll share my story with your readers as well.

]]> By: verygoodservice http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11485 verygoodservice Sun, 22 Mar 2009 18:07:54 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11485 With the credit crunch looming in the background, good customer service will help increase customer retention and improve margins for companies With the credit crunch looming in the background, good customer service will help increase customer retention and improve margins for companies

]]> By: sagrario perez http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11483 sagrario perez Thu, 30 Oct 2008 15:10:50 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11483 Anna, thanks for your help, you are the best customer services,and excelence parson. sagrario perez Anna, thanks for your help, you are the best customer services,and excelence parson.

sagrario perez

]]> By: Bloggers Digest - 08/29/08 | Get Elastic http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11481 Bloggers Digest - 08/29/08 | Get Elastic Fri, 29 Aug 2008 12:00:56 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11481 [...] more reason to heart Zappos, unless you’re an electronics retailer. Zappos is entering the computer space. Zoom in on the [...] [...] more reason to heart Zappos, unless you’re an electronics retailer. Zappos is entering the computer space. Zoom in on the [...]

]]> By: Red Shoes and More | LifeVesting http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11479 Red Shoes and More | LifeVesting Sat, 09 Aug 2008 03:44:23 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11479 [...] I’d let you know about Louise.  Or, just to show that her experience wasn’t that random, this often-told story by Zaz Lamarr on her personal blog [...] [...] I’d let you know about Louise.  Or, just to show that her experience wasn’t that random, this often-told story by Zaz Lamarr on her personal blog [...]

]]> By: Linda Bustos http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11477 Linda Bustos Tue, 08 Jul 2008 08:45:53 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11477 @ Donna, Yes, and they offer employees $1000 to walk away after basic training - anyone who takes the offer is not the committed, passionate service representative they want on board. @ Donna,

Yes, and they offer employees $1000 to walk away after basic training – anyone who takes the offer is not the committed, passionate service representative they want on board.

]]> By: Donna Cutting http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11475 Donna Cutting Mon, 07 Jul 2008 20:09:38 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11475 What a heart warming story! I was just introduced to Zappos when I met one of their employees and gave him a copy of my book. Since then I've been enthralled by their culture and their service. The leaders at Zappos clearly understand that creating a great customer experience is about getting back to basics - simple human kindness. They also get that if you want your employees to treat your customers like stars, then you need to give your employees a little red-carpet treatment of their own. They spend a great deal of time and effort creating a culture that demonstrates to their team how they want their customers to be treated - and clearly, it works! What a heart warming story! I was just introduced to Zappos when I met one of their employees and gave him a copy of my book. Since then I’ve been enthralled by their culture and their service. The leaders at Zappos clearly understand that creating a great customer experience is about getting back to basics – simple human kindness. They also get that if you want your employees to treat your customers like stars, then you need to give your employees a little red-carpet treatment of their own. They spend a great deal of time and effort creating a culture that demonstrates to their team how they want their customers to be treated – and clearly, it works!

]]> By: Why eCommerce is a Lot Like ICanHasCheezburger | Get Elastic http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11473 Why eCommerce is a Lot Like ICanHasCheezburger | Get Elastic Thu, 03 Jul 2008 18:37:50 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11473 [...] Good Customer Service Still the Best Word-of-Mouth Strategy [...] [...] Good Customer Service Still the Best Word-of-Mouth Strategy [...]

]]> By: Ecommerce Innovations Webinar Recap | Get Elastic http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11471 Ecommerce Innovations Webinar Recap | Get Elastic Thu, 19 Jun 2008 21:23:19 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11471 [...] on Twitter 10. CSRs have freedom to have person-to-person relationship. The famous example of Zaz Lamarr shares how a Zappos CSR sent flowers of sympathy on her own dime to a woman who lost her mom to [...] [...] on Twitter 10. CSRs have freedom to have person-to-person relationship. The famous example of Zaz Lamarr shares how a Zappos CSR sent flowers of sympathy on her own dime to a woman who lost her mom to [...]

]]> By: Mike Angiletta » Blog Archive » Inbound Customer Email: A Missed Opportunity http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/comment-page-1/#comment-11469 Mike Angiletta » Blog Archive » Inbound Customer Email: A Missed Opportunity Tue, 12 Feb 2008 10:30:24 +0000 http://www.getelastic.com/good-customer-service-still-the-best-word-of-mouth-marketing-strategy/#comment-11469 [...] response can help exceed customer expectations, which in turn can boost customer satisfaction, increase positive word-of-mouth and help generate goodwill.     How does this goodwill benefit your company?  According to a [...] [...] response can help exceed customer expectations, which in turn can boost customer satisfaction, increase positive word-of-mouth and help generate goodwill.     How does this goodwill benefit your company?  According to a [...]

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