Comments on: How Overstock Kept TCO Low For New Site Launch http://www.getelastic.com/how-overstock-kept-tco-low-for-new-site-launch/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Linda Bustoshttp://www.getelastic.com/how-overstock-kept-tco-low-for-new-site-launch/comment-page-1/#comment-39634 Linda Bustos Tue, 07 Dec 2010 18:42:10 +0000 http://www.getelastic.com/?p=4867#comment-39634 Hi Ivan, thanks for your comment. We actually did discuss the new vs. returning customer experience, in that there's great room for improvement across the board in this area. We found no good examples among the top international telcos that we studied of making the experience good for returning customers - that is, a clear call to action for upgrades and renewal sections. Re: triple and quad play, we had so much content on the mobile side, our one hour webinar did not afford us the time to cover it. Our webinar exec summaries that we post nearly a month in advance of presentation are outlines of what we plan to cover, and are subject to change slightly. Hi Ivan, thanks for your comment. We actually did discuss the new vs. returning customer experience, in that there’s great room for improvement across the board in this area. We found no good examples among the top international telcos that we studied of making the experience good for returning customers – that is, a clear call to action for upgrades and renewal sections.

Re: triple and quad play, we had so much content on the mobile side, our one hour webinar did not afford us the time to cover it. Our webinar exec summaries that we post nearly a month in advance of presentation are outlines of what we plan to cover, and are subject to change slightly.

]]> By: Ivan Vandervaerenhttp://www.getelastic.com/how-overstock-kept-tco-low-for-new-site-launch/comment-page-1/#comment-39288 Ivan Vandervaeren Fri, 03 Dec 2010 12:14:07 +0000 http://www.getelastic.com/?p=4867#comment-39288 Dear sir, As a Usability Expert, I really do like your website as well as your blog in terms of useful content. I find many interesting ideas in those you develop in general. And though I liked your last webinar on "Ecommerce best practices for the telco industry", I must say I was quite disappointed because in my opinion, the webinar did not fully respect the takeways it was supposed to respond to. Indeed,the webinar was said to respond to following questions : » What are the biggest causes of shopper frustration and store abandonment? » What best practices have emerged and what can we learn from other online retailers? » How can complex availability, compatibility, and provisioning rules be simplified for a better online experience? » How does the experience differ for new vs. existing customers? » How can triple play and quad play operators simplify and streamline their online experience? Unfortunately, I didn't get any information on the last 2 questions which where in my opinion very important ones as these are the ones Telcos are mainly confronted with nowadays and struggling to find an answer to... I am indeed currently trying to work on such issues for a telco and I just can't find relevant info on the subject. Imagine how happy I was when I read your webinar was going to answer such issues... And how disappointed when it didn't... Thank you for your understanding and keep doing the great job you usually do. Ivan Dear sir,

As a Usability Expert, I really do like your website as well as your blog in terms of useful content. I find many interesting ideas in those you develop in general.

And though I liked your last webinar on “Ecommerce best practices for the telco industry”, I must say I was quite disappointed because in my opinion, the webinar did not fully respect the takeways it was supposed to respond to.

Indeed,the webinar was said to respond to following questions :
» What are the biggest causes of shopper frustration and store abandonment?
» What best practices have emerged and what can we learn from other online retailers?
» How can complex availability, compatibility, and provisioning rules be simplified for a better online experience?
» How does the experience differ for new vs. existing customers?
» How can triple play and quad play operators simplify and streamline their online experience?

Unfortunately, I didn’t get any information on the last 2 questions which where in my opinion very important ones as these are the ones Telcos are mainly confronted with nowadays and struggling to find an answer to…

I am indeed currently trying to work on such issues for a telco and I just can’t find relevant info on the subject. Imagine how happy I was when I read your webinar was going to answer such issues… And how disappointed when it didn’t…

Thank you for your understanding and keep doing the great job you usually do.

Ivan

]]> By: The 9 Required Systems of E-Commerce Shopping Carts | Josh Klein's Bloghttp://www.getelastic.com/how-overstock-kept-tco-low-for-new-site-launch/comment-page-1/#comment-25110 The 9 Required Systems of E-Commerce Shopping Carts | Josh Klein's Blog Wed, 21 Jul 2010 18:43:41 +0000 http://www.getelastic.com/?p=4867#comment-25110 [...] and inspiration care of the excellent Get Elastic E-commerce Blog. Check it [...] [...] and inspiration care of the excellent Get Elastic E-commerce Blog. Check it [...]

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