Comments on: How to Choose Live Chat Software: 6 Vendors Compared

By: Jeniffer

Jeniffer — Fri, 14 Jan 2011 10:06:21 +0000

Live2Support is in fact easy to integrate and it hardly takes 15 min time to installation. There is no mandatory downloads & installation and support team of live2support is always ready for assistance.

By: Proworkflow

Proworkflow — Sun, 27 Dec 2009 08:25:34 +0000

BoldChat is a late arriver to a mature market, sacrificing true enterprise-level scalability and functionality to maintain a low cost. It would be nice to be on the go and take live chats on our phones.

By: nike dunk

nike dunk — Thu, 16 Jul 2009 06:59:45 +0000

yeah, a lot of choice, but in my opion, bold chat is very amazing, will try others later.

By: Esteban

Esteban — Tue, 21 Oct 2008 17:26:49 +0000

Jason is right people.

Customer review:

There is one important factor that Tim’s article doesn’t include. How often do you visit a website with this technology and you get the message “Live Chat Button unavailable, please leave a message”, indicating that no one is there to answer chats.

Can you measure that Tim ?

It’s not lucrative to have a receptionist taking chats all day long is it ?

Having a live person available 24 hours day for assistance and engaging customers even when you’re not available is the key.

I’ve tried Boldchat, Website Alive and Provide Support and for me Website Alive has cover all my needs and is on top of my list. Nevertheless I had the same problem with 24/7 support until I ran out with Nveevo a live chat service provider. They used my current software and work with it.

They basically added a few customer care representatives to handle customer inquiries and capturing lead information all day long.

Now I have full 24 hours support and Spanish Live Chat assistance as well and I no longer need to see the Unavailable Button no more…

By: Jason Billingsley

Jason Billingsley — Mon, 06 Oct 2008 15:27:14 +0000

For everyone’s benefit… please stop the sock puppetry. If you are a vendor on the report and are not happy with the results, identify yourself as such. Transparency is the best practice in a community like ours. If not, we’ll out you. Every comment made on this post has been from someone with a vested interest in the results of the study.

By: Ken

Ken — Mon, 06 Oct 2008 15:15:24 +0000

So, we are supposed to believe a comparative study commissioned by the parent company of one of the vendors? I think we are smarter than that. Allowing LP to fair a bit better than BoldChat was a nice, yet transparent, strategy to give credibility to the study, attempting to give credence to the LP – BC parity which is suggested. BoldChat is a late arriver to a mature market, sacrificing true enterprise-level scalability and functionality to maintain a low cost. You are sleeping on the vendors in your study who scale to 500, 1,000 or even 5,000 users, geographically dispersed and able to integrate with workforce management systems and other legacy applications necessary to run chat as a mission critical tool.

By: Einer

Einer — Mon, 06 Oct 2008 04:11:23 +0000

There is another solution, and it’s free: google talk. With widgets, flash version, integration with google apps it’s perfect for small ecommerce.

By: Linda Bustos

Linda Bustos — Sun, 05 Oct 2008 16:02:38 +0000

@Nicky

Not sure about mobile compatibility. I haven’t heard of any vendors doing this but it sure would be a nice offering to have.

By: Linda Bustos

Linda Bustos — Sun, 05 Oct 2008 16:01:05 +0000

I don’t think the commissioning is an issue here, the data and comparison is thorough on a number of criteria and is not biased to BoldChat from what I can tell, Live Person, for example seems to fare well in this analysis.

By: Linda Bustos

Linda Bustos — Sun, 05 Oct 2008 15:58:52 +0000

@David,

Ahh, you’re right, commissioned by Bravestorm which is BoldChat.