Comments on: 6 ways to Humanize Your Online Store http://www.getelastic.com/humanize-your-store/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: andrew clarckhttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-64315 andrew clarck Mon, 31 Oct 2011 15:04:00 +0000 http://www.getelastic.com/?p=5309#comment-64315 Amazing ideas.I planned to make a e-commerce site for selling amazon product.Your information helps me to find the proper way to communicate with customers. Amazing ideas.I planned to make a e-commerce site for selling amazon product.Your information helps me to find the proper way to communicate with customers.

]]> By: Richard Harrishttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-31990 Richard Harris Tue, 05 Oct 2010 12:35:21 +0000 http://www.getelastic.com/?p=5309#comment-31990 I like the idea of staff reviews, but only if they're allowed to express a degree on honesty. I'm a firm believer that a company should promote it's size honestly, so the likes of staff reviews would be a great way of reaching out to customers. I like the idea of staff reviews, but only if they’re allowed to express a degree on honesty. I’m a firm believer that a company should promote it’s size honestly, so the likes of staff reviews would be a great way of reaching out to customers.

]]> By: Brian Feener » This Week in Geek (TWIG June 27)http://www.getelastic.com/humanize-your-store/comment-page-1/#comment-24436 Brian Feener » This Week in Geek (TWIG June 27) Fri, 09 Jul 2010 23:40:35 +0000 http://www.getelastic.com/?p=5309#comment-24436 [...] After All 6 Ways to Humanize Your Online Store BGF: Some good tips here.  But I thought there was an irony in the fact that some organizations [...] [...] After All 6 Ways to Humanize Your Online Store BGF: Some good tips here.  But I thought there was an irony in the fact that some organizations [...]

]]> By: david fishmanhttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19609 david fishman Wed, 11 Nov 2009 15:53:38 +0000 http://www.getelastic.com/?p=5309#comment-19609 It's apparent that more retailers are embracing the social web and as a result are implementing new and better technologies to foster interaction. This helps highlight a trend still in its infancy. Retailers that work now to leverage consumer-generated ecommerce solutions stand to benefit greatly from increased peer to peer interaction. Should be interesting to see what opportunities surface in the New Year. Thanks for providing this useful information and I look forward to your follow up post! It’s apparent that more retailers are embracing the social web and as a result are implementing new and better technologies to foster interaction. This helps highlight a trend still in its infancy. Retailers that work now to leverage consumer-generated ecommerce solutions stand to benefit greatly from increased peer to peer interaction. Should be interesting to see what opportunities surface in the New Year. Thanks for providing this useful information and I look forward to your follow up post!

]]> By: Linda Bustoshttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19607 Linda Bustos Mon, 09 Nov 2009 18:26:03 +0000 http://www.getelastic.com/?p=5309#comment-19607 @Dan, that's awesome. Did you find a payoff between increased profits to offset the cost of live chat? @Dan, that’s awesome. Did you find a payoff between increased profits to offset the cost of live chat?

]]> By: Danhttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19605 Dan Mon, 09 Nov 2009 14:42:23 +0000 http://www.getelastic.com/?p=5309#comment-19605 I've just implemented live agent on one of my e-commerce sites and was completely shocked by the amount it increased conversions by. It took some tweaking to find the best place in the customer journey to place it - and also to fill out the "question/answer" side of things, but I would definitely recommend giving it a try. I'd also recommend setting up a split test so that you can measure the difference. I’ve just implemented live agent on one of my e-commerce sites and was completely shocked by the amount it increased conversions by. It took some tweaking to find the best place in the customer journey to place it – and also to fill out the “question/answer” side of things, but I would definitely recommend giving it a try. I’d also recommend setting up a split test so that you can measure the difference.

]]> By: Ziller.com.auhttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19603 Ziller.com.au Sat, 24 Oct 2009 09:34:46 +0000 http://www.getelastic.com/?p=5309#comment-19603 Integrate live chat with video. You get live chat support, but instead of getting text responses while looking at a still image of the staff member, you get to see and hear the staff member replying to your questions as you type. ;) Integrate live chat with video. You get live chat support, but instead of getting text responses while looking at a still image of the staff member, you get to see and hear the staff member replying to your questions as you type.
;)

]]> By: Kandicehttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19601 Kandice Fri, 23 Oct 2009 00:16:55 +0000 http://www.getelastic.com/?p=5309#comment-19601 Great blog post, and very timely with the holiday season rapidly approaching! It seems like some of these changes could be quick and easy to implement. I disagree with the idea that "this likely will not have impact on conversion", though. I attended a webinar earlier this week where the main point was about how customers like to buy from people they like and trust, and how social media plays a huge role in that. The reason I buy shoes from Zappos isn't because of their tweets (although some of them are hilarious, it's the pull of free shipping that draws me in) but it certainly doesn't hurt! Great blog post, and very timely with the holiday season rapidly approaching! It seems like some of these changes could be quick and easy to implement.

I disagree with the idea that “this likely will not have impact on conversion”, though. I attended a webinar earlier this week where the main point was about how customers like to buy from people they like and trust, and how social media plays a huge role in that.

The reason I buy shoes from Zappos isn’t because of their tweets (although some of them are hilarious, it’s the pull of free shipping that draws me in) but it certainly doesn’t hurt!

]]> By: Linda Bustoshttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19599 Linda Bustos Wed, 21 Oct 2009 17:46:01 +0000 http://www.getelastic.com/?p=5309#comment-19599 Thanks for your additional ideas, perhaps we need a "part 2" to this post... Thanks for your additional ideas, perhaps we need a “part 2″ to this post…

]]> By: Brianhttp://www.getelastic.com/humanize-your-store/comment-page-1/#comment-19597 Brian Wed, 21 Oct 2009 16:51:07 +0000 http://www.getelastic.com/?p=5309#comment-19597 Humanize your error pages, errors happen, take that time to make people smile. Acknowledge the mistake, don't show a blue error screen! We show dogs in Zappos boxes when we make mistakes :-) Humanize your error pages, errors happen, take that time to make people smile. Acknowledge the mistake, don’t show a blue error screen! We show dogs in Zappos boxes when we make mistakes :-)

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