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	<title>Comments on: Measuring and Improving Cross-Sell and Upsell</title>
	<atom:link href="http://www.getelastic.com/measuring-cross-sell-success/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.getelastic.com/measuring-cross-sell-success/</link>
	<description>#1 Subscribed Ecommerce Blog</description>
	<lastBuildDate>Fri, 19 Mar 2010 21:30:48 +0000</lastBuildDate>
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		<title>By: Charles</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18861</link>
		<dc:creator>Charles</dc:creator>
		<pubDate>Wed, 13 Jan 2010 11:29:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18861</guid>
		<description>Hi there. Good article and like the blog.

In my humble opinion, the best way to track uplift from cross-sell would be to segment your whole site traffic on those that bought and did not click vs those that bought AND clicked on a cross-sell link (obviously all cross-sell links would need to have a unique identifier). Then you could see exactly what uplift on conversion, items per order and average order value you get on standard buying traffic.</description>
		<content:encoded><![CDATA[<p>Hi there. Good article and like the blog.</p>
<p>In my humble opinion, the best way to track uplift from cross-sell would be to segment your whole site traffic on those that bought and did not click vs those that bought AND clicked on a cross-sell link (obviously all cross-sell links would need to have a unique identifier). Then you could see exactly what uplift on conversion, items per order and average order value you get on standard buying traffic.</p>
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	<item>
		<title>By: Cyber Monday 2009 Post Mortem: Items Per Order Benchmarks &#124; Get Elastic</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18859</link>
		<dc:creator>Cyber Monday 2009 Post Mortem: Items Per Order Benchmarks &#124; Get Elastic</dc:creator>
		<pubDate>Wed, 02 Dec 2009 14:13:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18859</guid>
		<description>[...] Measuring and Improving Cross Sell and Upsell Merchandising Usability: Better Ways to Display Cross Sell and Upsell Effective Merchandising: What Sells? Cross-Selling Tips for Online Retailers AKPC_IDS += &quot;5710,&quot;; [...]</description>
		<content:encoded><![CDATA[<p>[...] Measuring and Improving Cross Sell and Upsell Merchandising Usability: Better Ways to Display Cross Sell and Upsell Effective Merchandising: What Sells? Cross-Selling Tips for Online Retailers AKPC_IDS += &quot;5710,&quot;; [...]</p>
]]></content:encoded>
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	<item>
		<title>By: Feuerzeug_Gravur</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18857</link>
		<dc:creator>Feuerzeug_Gravur</dc:creator>
		<pubDate>Fri, 14 Aug 2009 09:00:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18857</guid>
		<description>Great Info Linda --&gt; Thanks from Berlin in Germany</description>
		<content:encoded><![CDATA[<p>Great Info Linda &#8211;&gt; Thanks from Berlin in Germany</p>
]]></content:encoded>
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	<item>
		<title>By: Bill Hazelton</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18855</link>
		<dc:creator>Bill Hazelton</dc:creator>
		<pubDate>Mon, 13 Jul 2009 17:15:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18855</guid>
		<description>Linda-

Your cross sell/upsell posts are some of the best anywhere - truly.  I put together a post on cross selling and upselling as well (I linked back to your &quot;Cross Selling Tips for Online Retailers&quot;.)

I&#039;d love to get your thoughts (if you have a minute) on this post here:
http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/</description>
		<content:encoded><![CDATA[<p>Linda-</p>
<p>Your cross sell/upsell posts are some of the best anywhere &#8211; truly.  I put together a post on cross selling and upselling as well (I linked back to your &#8220;Cross Selling Tips for Online Retailers&#8221;.)</p>
<p>I&#8217;d love to get your thoughts (if you have a minute) on this post here:<br />
<a href="http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/" rel="nofollow">http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/</a></p>
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		<title>By: Merchandising Usability: Better Ways to Display Product Recommendations &#124; Get Elastic</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18853</link>
		<dc:creator>Merchandising Usability: Better Ways to Display Product Recommendations &#124; Get Elastic</dc:creator>
		<pubDate>Wed, 08 Jul 2009 11:03:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18853</guid>
		<description>[...] Have you noticed that, when showing cross-sells and upsells, many ecommerce sites hijack you off the page you&#8217;re looking at to view the suggested item, often with no way back to the other page without hitting &#8220;back?&#8221; Surely this is not the most usable way to suggest products and improve merchandising conversion rate. [...]</description>
		<content:encoded><![CDATA[<p>[...] Have you noticed that, when showing cross-sells and upsells, many ecommerce sites hijack you off the page you&#8217;re looking at to view the suggested item, often with no way back to the other page without hitting &#8220;back?&#8221; Surely this is not the most usable way to suggest products and improve merchandising conversion rate. [...]</p>
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	<item>
		<title>By: geschenk_gravur</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18851</link>
		<dc:creator>geschenk_gravur</dc:creator>
		<pubDate>Mon, 29 Jun 2009 09:24:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18851</guid>
		<description>Thanks for this article. Greetings from Germany :-)</description>
		<content:encoded><![CDATA[<p>Thanks for this article. Greetings from Germany <img src='http://www.getelastic.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> </p>
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	<item>
		<title>By: Lee @ Custom lapelpins</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18849</link>
		<dc:creator>Lee @ Custom lapelpins</dc:creator>
		<pubDate>Mon, 22 Jun 2009 17:41:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18849</guid>
		<description>Thank you Linda for posting this article. There is some great information and Im looking forward to trying what Tim mentioned regarding Google Analytics.</description>
		<content:encoded><![CDATA[<p>Thank you Linda for posting this article. There is some great information and Im looking forward to trying what Tim mentioned regarding Google Analytics.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Pat &#124; West Florida Components</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18847</link>
		<dc:creator>Pat &#124; West Florida Components</dc:creator>
		<pubDate>Mon, 22 Jun 2009 17:17:23 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18847</guid>
		<description>Linda - great info - thanks!

@Tim - thanks for the tips on how to measure this in Google Analytics.</description>
		<content:encoded><![CDATA[<p>Linda &#8211; great info &#8211; thanks!</p>
<p>@Tim &#8211; thanks for the tips on how to measure this in Google Analytics.</p>
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	<item>
		<title>By: Tim Leighton-Boyce</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18845</link>
		<dc:creator>Tim Leighton-Boyce</dc:creator>
		<pubDate>Sat, 20 Jun 2009 09:17:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18845</guid>
		<description>A nice way of tracking this in Google Analytics is to use a series of virtul page views, with a directory structure along the lines of

addtobasket/fromproduct/&#039;productadded&#039;
addtobasket/fromxsell/&#039;productadded&#039;/&#039;fromproductpage&#039;

Doing something like this allows the GA &quot;Content Drilldown&quot; report to work really well. You can start with rolled-up figures for all the adds to baskets, then drill down to get greater detail.

You would want to have a long think about which way round to structure the last part of the cross-sell path

addtobasket/fromxsell/&#039;productadded&#039;/&#039;fromproductpage&#039;
or
addtobasket/fromxsell/&#039;fromproductpage&#039;/&#039;productadded&#039;

depending on which version of the information would be more useful for making changes to your merchandising efforts. I guess you could even stuff all the different xsells offered into a &#039;productadded_not-chosen1_not-chosen2&#039; monster string and then parse it out later if you wanted.</description>
		<content:encoded><![CDATA[<p>A nice way of tracking this in Google Analytics is to use a series of virtul page views, with a directory structure along the lines of</p>
<p>addtobasket/fromproduct/&#8217;productadded&#8217;<br />
addtobasket/fromxsell/&#8217;productadded&#8217;/'fromproductpage&#8217;</p>
<p>Doing something like this allows the GA &#8220;Content Drilldown&#8221; report to work really well. You can start with rolled-up figures for all the adds to baskets, then drill down to get greater detail.</p>
<p>You would want to have a long think about which way round to structure the last part of the cross-sell path</p>
<p>addtobasket/fromxsell/&#8217;productadded&#8217;/'fromproductpage&#8217;<br />
or<br />
addtobasket/fromxsell/&#8217;fromproductpage&#8217;/'productadded&#8217;</p>
<p>depending on which version of the information would be more useful for making changes to your merchandising efforts. I guess you could even stuff all the different xsells offered into a &#8216;productadded_not-chosen1_not-chosen2&#8242; monster string and then parse it out later if you wanted.</p>
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	<item>
		<title>By: Linda Bustos</title>
		<link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18843</link>
		<dc:creator>Linda Bustos</dc:creator>
		<pubDate>Fri, 19 Jun 2009 18:40:31 +0000</pubDate>
		<guid isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18843</guid>
		<description>@bp - % of conversions that responded to product recommendations.</description>
		<content:encoded><![CDATA[<p>@bp &#8211; % of conversions that responded to product recommendations.</p>
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