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> <channel><title>Comments on: Measuring and Improving Cross-Sell and Upsell</title> <atom:link href="http://www.getelastic.com/measuring-cross-sell-success/feed/" rel="self" type="application/rss+xml" /><link>http://www.getelastic.com/measuring-cross-sell-success/</link> <description>#1 Subscribed Ecommerce Blog</description> <lastBuildDate>Thu, 09 Feb 2012 02:57:16 +0000</lastBuildDate> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.2.1</generator> <item><title>By: Charles</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18861</link> <dc:creator>Charles</dc:creator> <pubDate>Wed, 13 Jan 2010 11:29:10 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18861</guid> <description>Hi there. Good article and like the blog.
In my humble opinion, the best way to track uplift from cross-sell would be to segment your whole site traffic on those that bought and did not click vs those that bought AND clicked on a cross-sell link (obviously all cross-sell links would need to have a unique identifier). Then you could see exactly what uplift on conversion, items per order and average order value you get on standard buying traffic.</description> <content:encoded><![CDATA[<p>Hi there. Good article and like the blog.</p><p>In my humble opinion, the best way to track uplift from cross-sell would be to segment your whole site traffic on those that bought and did not click vs those that bought AND clicked on a cross-sell link (obviously all cross-sell links would need to have a unique identifier). Then you could see exactly what uplift on conversion, items per order and average order value you get on standard buying traffic.</p> ]]></content:encoded> </item> <item><title>By: Cyber Monday 2009 Post Mortem: Items Per Order Benchmarks &#124; Get Elastic</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18859</link> <dc:creator>Cyber Monday 2009 Post Mortem: Items Per Order Benchmarks &#124; Get Elastic</dc:creator> <pubDate>Wed, 02 Dec 2009 14:13:37 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18859</guid> <description>[...] Measuring and Improving Cross Sell and Upsell Merchandising Usability: Better Ways to Display Cross Sell and Upsell Effective Merchandising: What Sells? Cross-Selling Tips for Online Retailers AKPC_IDS += &quot;5710,&quot;; [...]</description> <content:encoded><![CDATA[<p>[...] Measuring and Improving Cross Sell and Upsell Merchandising Usability: Better Ways to Display Cross Sell and Upsell Effective Merchandising: What Sells? Cross-Selling Tips for Online Retailers AKPC_IDS += &quot;5710,&quot;; [...]</p> ]]></content:encoded> </item> <item><title>By: Feuerzeug_Gravur</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18857</link> <dc:creator>Feuerzeug_Gravur</dc:creator> <pubDate>Fri, 14 Aug 2009 09:00:27 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18857</guid> <description>Great Info Linda --&gt; Thanks from Berlin in Germany</description> <content:encoded><![CDATA[<p>Great Info Linda &#8211;&gt; Thanks from Berlin in Germany</p> ]]></content:encoded> </item> <item><title>By: Bill Hazelton</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18855</link> <dc:creator>Bill Hazelton</dc:creator> <pubDate>Mon, 13 Jul 2009 17:15:03 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18855</guid> <description>Linda-
Your cross sell/upsell posts are some of the best anywhere - truly.  I put together a post on cross selling and upselling as well (I linked back to your &quot;Cross Selling Tips for Online Retailers&quot;.)
I&#039;d love to get your thoughts (if you have a minute) on this post here:
http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/</description> <content:encoded><![CDATA[<p>Linda-</p><p>Your cross sell/upsell posts are some of the best anywhere &#8211; truly.  I put together a post on cross selling and upselling as well (I linked back to your &#8220;Cross Selling Tips for Online Retailers&#8221;.)</p><p>I&#8217;d love to get your thoughts (if you have a minute) on this post here:<br
/> <a
href="http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/" rel="nofollow">http://sellitontheweb.com/blog/tips-effective-cross-selling-up-selling/</a></p> ]]></content:encoded> </item> <item><title>By: Merchandising Usability: Better Ways to Display Product Recommendations &#124; Get Elastic</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18853</link> <dc:creator>Merchandising Usability: Better Ways to Display Product Recommendations &#124; Get Elastic</dc:creator> <pubDate>Wed, 08 Jul 2009 11:03:16 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18853</guid> <description>[...] Have you noticed that, when showing cross-sells and upsells, many ecommerce sites hijack you off the page you&#8217;re looking at to view the suggested item, often with no way back to the other page without hitting &#8220;back?&#8221; Surely this is not the most usable way to suggest products and improve merchandising conversion rate. [...]</description> <content:encoded><![CDATA[<p>[...] Have you noticed that, when showing cross-sells and upsells, many ecommerce sites hijack you off the page you&#8217;re looking at to view the suggested item, often with no way back to the other page without hitting &#8220;back?&#8221; Surely this is not the most usable way to suggest products and improve merchandising conversion rate. [...]</p> ]]></content:encoded> </item> <item><title>By: geschenk_gravur</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18851</link> <dc:creator>geschenk_gravur</dc:creator> <pubDate>Mon, 29 Jun 2009 09:24:49 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18851</guid> <description>Thanks for this article. Greetings from Germany :-)</description> <content:encoded><![CDATA[<p>Thanks for this article. Greetings from Germany <img
src='http://www.getelastic.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /></p> ]]></content:encoded> </item> <item><title>By: Lee @ Custom lapelpins</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18849</link> <dc:creator>Lee @ Custom lapelpins</dc:creator> <pubDate>Mon, 22 Jun 2009 17:41:04 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18849</guid> <description>Thank you Linda for posting this article. There is some great information and Im looking forward to trying what Tim mentioned regarding Google Analytics.</description> <content:encoded><![CDATA[<p>Thank you Linda for posting this article. There is some great information and Im looking forward to trying what Tim mentioned regarding Google Analytics.</p> ]]></content:encoded> </item> <item><title>By: Pat &#124; West Florida Components</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18847</link> <dc:creator>Pat &#124; West Florida Components</dc:creator> <pubDate>Mon, 22 Jun 2009 17:17:23 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18847</guid> <description>Linda - great info - thanks!
@Tim - thanks for the tips on how to measure this in Google Analytics.</description> <content:encoded><![CDATA[<p>Linda &#8211; great info &#8211; thanks!</p><p>@Tim &#8211; thanks for the tips on how to measure this in Google Analytics.</p> ]]></content:encoded> </item> <item><title>By: Tim Leighton-Boyce</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18845</link> <dc:creator>Tim Leighton-Boyce</dc:creator> <pubDate>Sat, 20 Jun 2009 09:17:54 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18845</guid> <description>A nice way of tracking this in Google Analytics is to use a series of virtul page views, with a directory structure along the lines of
addtobasket/fromproduct/&#039;productadded&#039;
addtobasket/fromxsell/&#039;productadded&#039;/&#039;fromproductpage&#039;
Doing something like this allows the GA &quot;Content Drilldown&quot; report to work really well. You can start with rolled-up figures for all the adds to baskets, then drill down to get greater detail.
You would want to have a long think about which way round to structure the last part of the cross-sell path
addtobasket/fromxsell/&#039;productadded&#039;/&#039;fromproductpage&#039;
or
addtobasket/fromxsell/&#039;fromproductpage&#039;/&#039;productadded&#039;
depending on which version of the information would be more useful for making changes to your merchandising efforts. I guess you could even stuff all the different xsells offered into a &#039;productadded_not-chosen1_not-chosen2&#039; monster string and then parse it out later if you wanted.</description> <content:encoded><![CDATA[<p>A nice way of tracking this in Google Analytics is to use a series of virtul page views, with a directory structure along the lines of</p><p>addtobasket/fromproduct/&#8217;productadded&#8217;<br
/> addtobasket/fromxsell/&#8217;productadded&#8217;/'fromproductpage&#8217;</p><p>Doing something like this allows the GA &#8220;Content Drilldown&#8221; report to work really well. You can start with rolled-up figures for all the adds to baskets, then drill down to get greater detail.</p><p>You would want to have a long think about which way round to structure the last part of the cross-sell path</p><p>addtobasket/fromxsell/&#8217;productadded&#8217;/'fromproductpage&#8217;<br
/> or<br
/> addtobasket/fromxsell/&#8217;fromproductpage&#8217;/'productadded&#8217;</p><p>depending on which version of the information would be more useful for making changes to your merchandising efforts. I guess you could even stuff all the different xsells offered into a &#8216;productadded_not-chosen1_not-chosen2&#8242; monster string and then parse it out later if you wanted.</p> ]]></content:encoded> </item> <item><title>By: Linda Bustos</title><link>http://www.getelastic.com/measuring-cross-sell-success/comment-page-1/#comment-18843</link> <dc:creator>Linda Bustos</dc:creator> <pubDate>Fri, 19 Jun 2009 18:40:31 +0000</pubDate> <guid
isPermaLink="false">http://www.getelastic.com/?p=3853#comment-18843</guid> <description>@bp - % of conversions that responded to product recommendations.</description> <content:encoded><![CDATA[<p>@bp &#8211; % of conversions that responded to product recommendations.</p> ]]></content:encoded> </item> </channel> </rss>
