Comments on: 4 Tips for Order Tracking Usability http://www.getelastic.com/order-tracking-tips/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: What is Your WISMO Rate And How Do You Reduce It? | SEO.PLUS.WEB: SEO Company, Search Engine Optimization, Site Ranking, Internet Marketing, Search Engine submission, Website Meta, Big ROI, Google Ranking, Free SEO Proposal services in New Zealand, Austrahttp://www.getelastic.com/order-tracking-tips/comment-page-1/#comment-38887 What is Your WISMO Rate And How Do You Reduce It? | SEO.PLUS.WEB: SEO Company, Search Engine Optimization, Site Ranking, Internet Marketing, Search Engine submission, Website Meta, Big ROI, Google Ranking, Free SEO Proposal services in New Zealand, Austra Mon, 29 Nov 2010 11:27:01 +0000 http://www.getelastic.com/?p=3083#comment-38887 [...] customers, which increase satisfaction and can save sales. (Check out this Get Elastic post on order tracking usability). 3. Follow up every order with a link to your order tracking tool. Include instructions on how to [...] [...] customers, which increase satisfaction and can save sales. (Check out this Get Elastic post on order tracking usability). 3. Follow up every order with a link to your order tracking tool. Include instructions on how to [...]

]]> By: Dr. Petehttp://www.getelastic.com/order-tracking-tips/comment-page-1/#comment-17883 Dr. Pete Fri, 27 Feb 2009 14:45:01 +0000 http://www.getelastic.com/?p=3083#comment-17883 Great examples - there are so many companies who do the absolute bare minimum and call that "customer service". I still sites where they provide the tracking number but no link, so you have to copy and paste it into FedEx, UPS, etc. One touch I've seen recently that I really like is e-commerce sites who keep tabs on delivery and notify you separately. Sure, I usually track packages myself, but it's nice to see an email from the seller saying "Your package arrived". It also gives them an additional opportunity to communicate with me in a trust-building way. Great examples – there are so many companies who do the absolute bare minimum and call that “customer service”. I still sites where they provide the tracking number but no link, so you have to copy and paste it into FedEx, UPS, etc.

One touch I’ve seen recently that I really like is e-commerce sites who keep tabs on delivery and notify you separately. Sure, I usually track packages myself, but it’s nice to see an email from the seller saying “Your package arrived”. It also gives them an additional opportunity to communicate with me in a trust-building way.

]]> By: Shawnhttp://www.getelastic.com/order-tracking-tips/comment-page-1/#comment-17881 Shawn Thu, 26 Feb 2009 18:38:49 +0000 http://www.getelastic.com/?p=3083#comment-17881 Great article! I would definitely consider repeat business with a company that is this considerate to their customers. Great article!

I would definitely consider repeat business with a company that is this considerate to their customers.

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