Comments on: Reducing Post-Purchase Anxiety: Order Confirmation Emails & Thank You Pages http://www.getelastic.com/post-purchase-anxiety/ #1 Subscribed Ecommerce Blog Fri, 19 Mar 2010 15:25:09 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Forsikring http://www.getelastic.com/post-purchase-anxiety/comment-page-1/#comment-17383 Forsikring Wed, 04 Feb 2009 09:40:57 +0000 http://www.getelastic.com/?p=2648#comment-17383 That's right Cory you have to blamed Your email server for delaying the emails and delivering them out of order! That’s right Cory you have to blamed Your email server for delaying the emails and delivering them out of order!

]]> By: Cory http://www.getelastic.com/post-purchase-anxiety/comment-page-1/#comment-17381 Cory Thu, 29 Jan 2009 21:12:09 +0000 http://www.getelastic.com/?p=2648#comment-17381 I have always thought those emails were automated, but you would have to assume someone manually had to catch the mistake? Interesting as it was, I'm not sure I would have caught the mistake if they didn't send me the follow-up email with the subject in CAPS. I would have blamed my email server for delaying the emails and delivering them out of order! I have always thought those emails were automated, but you would have to assume someone manually had to catch the mistake?

Interesting as it was, I’m not sure I would have caught the mistake if they didn’t send me the follow-up email with the subject in CAPS. I would have blamed my email server for delaying the emails and delivering them out of order!

]]> By: Linda Bustos http://www.getelastic.com/post-purchase-anxiety/comment-page-1/#comment-17379 Linda Bustos Thu, 29 Jan 2009 20:59:31 +0000 http://www.getelastic.com/?p=2648#comment-17379 Interesting, so do you think the email was manually deployed or automatically? I wonder how they caught the error? Interesting, so do you think the email was manually deployed or automatically? I wonder how they caught the error?

]]> By: Cory http://www.getelastic.com/post-purchase-anxiety/comment-page-1/#comment-17377 Cory Thu, 29 Jan 2009 19:58:31 +0000 http://www.getelastic.com/?p=2648#comment-17377 I know this page is off in history now, but I had to share a strange happening. I ordered a free "get-to-know-us" issue of Layers magazine, as I wanted to see what it was like being a graphic designer and all. Well they just sent me a confirmation email say, "Now that you have had a chance to try out magazine, why not subscribe?"... before I even got the issue! But then, they immediately sent another email that read in the subject, "WHAT WE MEANT TO SAY WAS..." It was a follow-up to make sure they got their message across and that they sent the wrong email! This one was their standard, "Thanks for trying out Layers" email, I only hope I don't receive the upsell email again later on! I can imagine the sweat dripping off the person who sent the wrong email, he/she was probably turning red in their office even though I was miles away. oops. :) I know this page is off in history now, but I had to share a strange happening.

I ordered a free “get-to-know-us” issue of Layers magazine, as I wanted to see what it was like being a graphic designer and all.

Well they just sent me a confirmation email say, “Now that you have had a chance to try out magazine, why not subscribe?”… before I even got the issue!

But then, they immediately sent another email that read in the subject, “WHAT WE MEANT TO SAY WAS…” It was a follow-up to make sure they got their message across and that they sent the wrong email! This one was their standard, “Thanks for trying out Layers” email, I only hope I don’t receive the upsell email again later on!

I can imagine the sweat dripping off the person who sent the wrong email, he/she was probably turning red in their office even though I was miles away.

oops. :)

]]> By: Have You Mystery Shopped Your Site Lately? | Get Elastic http://www.getelastic.com/post-purchase-anxiety/comment-page-1/#comment-17375 Have You Mystery Shopped Your Site Lately? | Get Elastic Mon, 19 Jan 2009 19:37:43 +0000 http://www.getelastic.com/?p=2648#comment-17375 [...] I would add sending a shipping confirmation email as 100% essential, and watch the sender name! [...] [...] I would add sending a shipping confirmation email as 100% essential, and watch the sender name! [...]

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