Comments on: Putting Customer Telephone Numbers to Good Use http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/ #1 Subscribed Ecommerce Blog Thu, 09 Feb 2012 02:57:16 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Dış Cephehttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12369 Dış Cephe Thu, 30 Apr 2009 15:32:20 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12369 This is an excellent point.Thanks a lot. This is an excellent point.Thanks a lot.

]]> By: laurapatrickhttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12367 laurapatrick Thu, 30 Apr 2009 10:12:14 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12367 Even though my English not so good, I have really enjoyed looking at your blog posts. Thank you. Even though my English not so good, I have really enjoyed looking at your blog posts. Thank you.

]]> By: Arun Agrawalhttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12365 Arun Agrawal Sat, 29 Dec 2007 11:24:41 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12365 I once asked a client why does he ask for phone numbers in the contact form and whether he has plans to call them up and say thanks for contacting him etc. He was dumbfounded and hit back "Isn't it a 'trend' to ask for phone numbers also?" Go figure! I once asked a client why does he ask for phone numbers in the contact form and whether he has plans to call them up and say thanks for contacting him etc. He was dumbfounded and hit back “Isn’t it a ‘trend’ to ask for phone numbers also?”

Go figure!

]]> By: Linda Bustoshttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12363 Linda Bustos Thu, 27 Dec 2007 18:15:58 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12363 What's radio? *snicker* What’s radio? *snicker*

]]> By: timhttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12361 tim Thu, 27 Dec 2007 17:50:43 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12361 A call like this is well worth it. It's not about one sale - it's about owning a customer for years. If it costs too much, make it come out of the marketing budget - cut the radio ads. Imagine if people like Linda got that call - wouldn't they be more likely to use Amazon next Christmas? Or their nephew's birthday? Or for valentines day? Or mothers day? Or for all their online purchases? What would have more impact - that 1 minute phone call or listening to some dumb ad on the radio 10 times? A call like this is well worth it. It’s not about one sale – it’s about owning a customer for years.

If it costs too much, make it come out of the marketing budget – cut the radio ads.

Imagine if people like Linda got that call – wouldn’t they be more likely to use Amazon next Christmas? Or their nephew’s birthday? Or for valentines day? Or mothers day?

Or for all their online purchases?

What would have more impact – that 1 minute phone call or listening to some dumb ad on the radio 10 times?

]]> By: Linda Bustoshttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12359 Linda Bustos Wed, 26 Dec 2007 22:01:51 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12359 Yep, even automated calls, though creepy, are appreciated. If staffing is a problem for online retailers, this might be a cheaper solution, although I don't know much about these kinds of systems. Yep, even automated calls, though creepy, are appreciated. If staffing is a problem for online retailers, this might be a cheaper solution, although I don’t know much about these kinds of systems.

]]> By: Dave - AMWSOhttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12357 Dave - AMWSO Tue, 25 Dec 2007 01:20:00 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12357 This is an excellent point. Not only will a phone call better get you the information on the delayed order, but Amazon or Indigo or anyone else can use that phone conversation to better retain the order. This is an excellent point. Not only will a phone call better get you the information on the delayed order, but Amazon or Indigo or anyone else can use that phone conversation to better retain the order.

]]> By: Oliver Tacohttp://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/comment-page-1/#comment-12355 Oliver Taco Mon, 24 Dec 2007 18:37:10 +0000 http://www.getelastic.com/putting-customer-telephone-numbers-to-good-use/#comment-12355 Dude, I just accidentally bought two HD/DVD players and couldn't even delete one of the shipments. Plus, I had an expired credit card number on my one-click and the email reached me FOUR hours later. Honestly, a robot voice calling to tell me to check my Amazon order would have been helpful. -OT Dude, I just accidentally bought two HD/DVD players and couldn’t even delete one of the shipments.

Plus, I had an expired credit card number on my one-click and the email reached me FOUR hours later.

Honestly, a robot voice calling to tell me to check my Amazon order would have been helpful.

-OT

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