Running ads on your ecommerce website can be very confusing to customers, especially when it competes with the product image or resembles a customer service function like live chat.

*Shudder*

Tamara Adlin shares other examples of bad, bad, bad, bad ads on her blog, Corporate Underpants. And no, in this case bad does not mean good.

Luxury retailer Cartier recently launched a MySpace presence for its Love by Cartier campaign. But it faces an interesting reputation management issue: since MySpace already has hundreds of profiles that use the name Cartier (it is a surname, after all).

If you type in “Cartier MySpace” in Google, this is what you get:

If someone really wants to find the page, they may head over to MySpace and use it’s site search box, and still not find the official page:

You have to type “Love By Cartier” in Google or MySpace to get the link to the Cartier MySpace page (at time of posting, algorithm changes or incoming links to Cartier’s page may change that).

Yahoo’s algorithm does select the right page for “Cartier MySpace”:

Though you can’t control how Google matches pages to the search term (duplicate content filter in action), you can build links to the page you want to rank well to help boost its “Page Rank” which may cause it to beat out other pages in the search engine’s index. (If the search engine indexed 500+ pages from MySpace relevant to the term “Cartier”, it only picks 1 to show in search results, 2 if it uses an indented second result).

Cartier could also nag MySpace to tweak its internal search to rank its page tops for “Cartier” searches, especially since this is an advertising partnership between the two.

This is also an example of why brands should really claim their social network profile names / domains / Facebook Pages and Groups proactively, even if they just sit on them. It’s easy for net citizens to beat you to the punch which makes it harder for you to be found in search engines and social network searches.

It’s not hard to find examples of PPC best-practice violations. In fact, it’s darn easy - too many online retailers have sloppy paid search campaigns. As you will see, it’s often the advertisers with big budgets that are “doing it wrong.”

Though these retailers will not be ticketed, fined, jailed or suspended for these offenses, the lost revenue and poor campaign performance they experience may be far more costly.

#9 - Stupid DKI (Dynamic Keyword Insertion)

Big-budget advertisers bid on so many keywords, they often use Dynamic Keyword Insertion to show the keyword the searcher has queried in the ad text. Good idea, since click through is typically higher when there’s that extra keyword relevance. Unfortunately, many lists are so big they include nonsensical keyword phrases, or keywords that don’t match the adgroup’s text, display URL or worse, the landing page.

“Sally Hansen nail polish”

Nothing moisturizes and refreshes the skin like a coat of nail polish!

“home hair cutting”

“Duhahhhh…I was just on my way hair cutting home, officer…” Sounds like Shopzilla’s had a few too many highballs. Guilty on both counts of DKI.

Continue Reading:
9 PPC Advertising Crimes Caught On Screen! »

Picking up where we left off in discussing Office Max’s “Elf Yourself” campaign (our post Can Dancing Elves Move Product Off Shelves? and Robert Gorell’s How To Elf Yourself Out of Millions), I noticed another nail in Office Max’s coffin in my feed reader today.

Office Max drew much criticism from the marketing world, despite the phenomenal success of its Elf Yourself viral campaign, because it had nothing to do with office supplies. But driving sales wasn’t even the intention, rather it was an effort to bring a human face to Office Max’s brand. If at #2, Avis has to “try harder,” I suppose Office Max - #3 behind Staples and Office Depot - decided to compete on personality rather than price or customer service.

But that’s all for naught if everyone loves your campaign, but attributes it to your competitors - or completely different industries. Robert Gorell noted in his post:

Ask anyone who’s aware of Elf Yourself — and pronounce it carefully when you do — whether they can recall who sponsored the campaign.

Most of the answers I’ve gotten thus far (”Starbucks?”; “Barnes & Noble?”; “Wasn’t that Staples?”) have been guesses.

But this is the kicker: Not even Adweek can recall the sponsor correctly:

Burger King’s online Subservient Chicken from 2004, in which typed-in words triggered the responses of a man in a chicken suit, and Office Depot’s Elf Yourself microsite for the 2006 and 2007 holiday seasons, where people were turned into dancing elves, as well as other unique campaigns are proof that interesting tech tools can create marketing that is fun, engaging and certain to go viral.

D’OH!

If you recognized this was NOT an official OfficeMax Elf Yourself video, perhaps you’re one of the 26.4 million people who took part in the real OfficeMax viral campaign last Christmas. (For our non-US readers, you can read up on this campaign here).

There’s no denying that this was the biggest social media marketing success for a major retailer in 2007. Hitwise ranked ElfYourself.com as the 51st most visited website in December, and users spent a total of 2,600 years on the site. Even more remarkable, 40% of visitors to ElfYourself.com were 55 years or older - proving that social media campaigns can engage boomers successfully.

OfficeMax VP of Marketing and Advertising Bob Thacker said: “We were looking to build the brand, warm up our image. We weren’t looking for sales. We are third-place players in our industry, so we are trying to differentiate ourselves through humor and humanization.”

Continue Reading:
Viral Marketing: Can Dancing Elves Move Product Off Shelves? »

Facebook launched 3 new advertising options for businesses this week: Business Pages, Social Ads and Project Beacon.

Here’s the gist of Tuesday’s major announcement and how it impacts online retailers and other businesses:

Business Pages

Sponsored Groups have been dumped for free profile pages for any brand or business. True, any business can simply create a profile and added friends, but Business Pages are unique.

Here’s an example of the Join (RED) Page:

Continue Reading:
Facebook Advertising - 3 New Ways To Play »

High Fidelity was a great movie. One of my top five things about that movie is that the main character Rob Fleming (played by John Cusack) always had a top five for important things in his life. Well, as a social media marketer, I pulled out my personal top five Youtube commercial spoofs that are used to promote blogs, podcasts or websites.

If your social media marketing team is sitting around the boardroom table (or leaning back in oversized inflatable plasitic armchairs, as the case may be) wondering “what kinda viral video should we do?” there’s nothing easier than creating a parody of a successful ad campaign or viral video. Half of your concept is already there - all you have to do is make fun of it. Plus, you’re likely to get found in Youtube through intelligent tagging your video with keywords related to the original ad or video. This can help you appear in related video suggestions whenever these popular videos are viewed.

So here’s my personal top five Youtube parodies that promote actual websites. But I’d like to hear from you which you think is the best of the five by voting in the comments. If you have your own favorite (so long as it’s clean — this is a family blog) please drop that in the comments as well and we’ll be happy to link back to your site. There are a lot of good user generated parodies out there, but we’re looking for examples that explicitly promote a blog, podcast or website outside of Youtube or MySpace (either with a URL on the video or in the video’s description on Youtube.

Continue Reading:
Friday Chuckle: Top 5 Youtube Ad Parodies - VOTE PLEASE! »

At Book Expo America in NYC, host Dave O learns how retailers can advertise on popular blogs to reach their preferred demographic. Lanae and Nicole from Blogads.com (Blogads blogs - natch) also explain the myriad benefits to retailers resultant from targeting early-adopters and taste-setting consumers on niche blogs.

MP3 File

Get Elastic host DaveO chats with Lanae and
Nicole of Blogads.com at Book Expo America in NYC

See also:

Book Expo America blog by Event Director Lance Fensterman
Blogads’ blog
Perez Hilton (celebrity gossip blog)
Chris Pirillo - Gnomedex (geeky fun)