Comments on: You Cant Fix What You Dont Think Is Broken http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/ #1 Subscribed Ecommerce Blog Sat, 20 Mar 2010 00:48:51 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: John Hyde http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/comment-page-1/#comment-18393 John Hyde Wed, 22 Apr 2009 04:48:11 +0000 http://www.getelastic.com/?p=2867#comment-18393 The opposite is also true: a site had a "very popular" latest news page. It was only popular because it was the first link in the site-wide navigation. I scrapped the page (and the link) and no-one ever asked for it back. The opposite is also true: a site had a “very popular” latest news page. It was only popular because it was the first link in the site-wide navigation.

I scrapped the page (and the link) and no-one ever asked for it back.

]]> By: Melody http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/comment-page-1/#comment-18391 Melody Sun, 19 Apr 2009 00:18:34 +0000 http://www.getelastic.com/?p=2867#comment-18391 I'm so glad you pointed this out..So many people who start out are so blinded by their own so called "genius" that they don't realize that the smallest issue could be holding their site back.. I’m so glad you pointed this out..So many people who start out are so blinded by their own so called “genius” that they don’t realize that the smallest issue could be holding their site back..

]]> By: Anna http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/comment-page-1/#comment-18389 Anna Fri, 17 Apr 2009 15:19:03 +0000 http://www.getelastic.com/?p=2867#comment-18389 This is very true, analytics offer a one sided blinkered view that should be balanced out with the use of other observations and testing. Customer feedback is extremely important. Anaylics can't tell you about annoying usability or bad design. This is very true, analytics offer a one sided blinkered view that should be balanced out with the use of other observations and testing. Customer feedback is extremely important. Anaylics can’t tell you about annoying usability or bad design.

]]> By: Linda Bustos http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/comment-page-1/#comment-18387 Linda Bustos Fri, 17 Apr 2009 15:00:19 +0000 http://www.getelastic.com/?p=2867#comment-18387 Another tip is get your CSR (customer service reps) to make note of complaints like "I can't find xyz" and have a feedback loop with the department that owns web experience. Another tip is get your CSR (customer service reps) to make note of complaints like “I can’t find xyz” and have a feedback loop with the department that owns web experience.

]]> By: Lori Osterberg http://www.getelastic.com/you-cant-fix-what-you-dont-think-is-broken/comment-page-1/#comment-18385 Lori Osterberg Fri, 17 Apr 2009 14:31:09 +0000 http://www.getelastic.com/?p=2867#comment-18385 Thanks for the great reminder. It's so easy to get caught up in what we're doing and producing, that we forget what our users experience is. It is worth the time to look through their eyes every once in awhile to see what we're missing. Thanks for the great reminder. It’s so easy to get caught up in what we’re doing and producing, that we forget what our users experience is. It is worth the time to look through their eyes every once in awhile to see what we’re missing.

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