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8 Tips for Mobile Customer Service Usability

Mobile customer service is too important to overlook considering 63% of US adults use mobile to access customer support several times each month, and 90% have had poor experiences.

How Branding Influences Purchase Decisions [Infographic]

Invesp Consulting have co...

5 Holiday Conversion Problems and How to Fix ‘Em

As the “official” holiday...

The Importance of Customer Reviews [Infographic]

This week's instalment of...

Inside the Cross-Device Purchase Journey [Infographic]

Earlier this week we exam...

Understanding Mobile Context: At Home, On the Go and In-store

Optimizing your mobile ex...

Making Email Social [Infographic]

What wins, email or socia...

15 Tips for Welcome Email

Our last post, The Art of...

How Mobile Influences Shopping Behavior [Infographic]

This week's infographic c...

Omnichannel Customer Service In Action [Infographic]

From mobile to social - c...

The Importance of Omnichannel Customer Service

There's much ado about in...

Most Recent

Why January is chargebacks nightmare for retailers

Although preventing every return and chargeback is impossible, the first quarter of the new year doesn’t have to be a balance sheet disaster. When merchants understand why customers are filing fraudulent chargebacks as a way to reverse purchases, retailers can better protect their growing online business.

How an HVACR supplier increased their speed to market and online ...

By making the move to an API-driven headless commerce solution, Johnstone Supply was able to build what they want, when they want.

Leveraging microservices for your business, Part 2: The good and ...

This article reviews the benefits and difficulties with a microservice architecture. While avoiding the "anti-patterns" and horror stories that are prevalent while sticking to the architecture qualities themselves.

Embracing mobile commerce: 6 ways to optimize

With many shoppers starting and ending their shopping journey on mobile, it is imperative that businesses optimize for mobile commerce.

Shoptalk: what to know before you go

Get Elastic combed through this year’s Shoptalk schedule to recommend where retailers and brands need to focus their attention.