Insights from Ecommerce Experts
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8 Tips for Mobile Customer Service Usability

Mobile customer service is too important to overlook considering 63% of US adults use mobile to access customer support several times each month, and 90% have had poor experiences.

How Branding Influences Purchase Decisions [Infographic]

Invesp Consulting have co...

5 Holiday Conversion Problems and How to Fix ‘Em

As the “official” holiday...

The Importance of Customer Reviews [Infographic]

This week's instalment of...

Inside the Cross-Device Purchase Journey [Infographic]

Earlier this week we exam...

Understanding Mobile Context: At Home, On the Go and In-store

Optimizing your mobile ex...

Making Email Social [Infographic]

What wins, email or socia...

15 Tips for Welcome Email

Our last post, The Art of...

How Mobile Influences Shopping Behavior [Infographic]

This week's infographic c...

Omnichannel Customer Service In Action [Infographic]

From mobile to social - c...

The Importance of Omnichannel Customer Service

There's much ado about in...

Most Recent

How True Value improved online conversions with 360º images

This article offers an overview of how True Value added 360-degree images to their marketing mix and improved outcomes for their online channels, along with some insight on the structures they had in place that made their success possible.

5 ways B2B automation will transform your ecommerce business

Automation in this context is the use of software tools, computers, and networks to complete tasks that would otherwise require human intervention. Let’s look at five ways that automation could improve your B2B ecommerce business today.

Top 10 Get Elastic articles of 2019

A yearly recap of the top ecommerce articles covered on Get Elastic in 2019. Check out what you might have missed.

6 industries about to get disrupted by the Amazon-effect

Amazon seems to be everywhere. It has disrupted the way we shop and has brought effects that have gone beyond customer expenditure to impact the economy. Amazon has impacted investments, job opportunities and inflation. In addition to retail, check out the five other industries Amazon is about to shake up.

How brands, retailers and delivery services should approach the i...

There is no single best solution for protecting packages from thieves. A good tactic for retailers is to allow multiple delivery options for customers. This article offers tips to prevent porch piracy and best ways to protect deliveries and keep customers happy.