Marie Johnson

Marie is a UX Designer and technology writer from New York City.

How chatbots can optimize customer experience (CX)

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

Featured Contributors

Featured By Contributors

Testing the Untestable: An SEO Title Tag Experiment

4 minute read
Words matter. It’s proven that your choice of verbiage can dramatically impact your email open rates, paid search click through rates and landing page...

Conversion Rates Misunderstood

3 minute read