Marie Johnson

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http://www.Enlightened-Digital.com
Marie is a UX Designer and technology writer from New York City.

How chatbots can optimize customer experience (CX)

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

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t-commerce: 11 Innovations to “Watch”

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What is t-commerce, exactly?If you Google t-commerce (or tcommerce), you'll get results describing touch commerce (mobile), tablet commerce, Twitt...

Cloud Computing and ROI

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