Although preventing every return and chargeback is impossible, the first quarter of the new year doesn’t have to be a balance sheet disaster. When merchants understand why customers are filing fraudulent chargebacks as a way to reverse purchases, retailers can better protect their growing online business.
As a subscription-based ecommerce retailer, Coyuchi's digital strategy is focused on various channels including the big social media players such as Facebook.
The future of retail is finding the way to converge the physical and digital shopping experiences which means finding the balance of technology and the human touch for a winning retail strategy.
To stay competitive, businesses must focus on creating an exceptional customer experience, rather than just selling a product.
Carnival's guest experience revolution is the result of the convergence among the physical and digital worlds into a seamless experience on the high seas.
When it comes to digital channels, personalization is a given for best-in-class retailers. Now those innovative retailers are bringing personalization into their brick-and-mortars.
Samsclub.com senior manager of site merchandising shares how her small ecommerce team embraced data to scale conversion just in time for the holiday season.
Nike is defining the future of retail with experiential shopping and building that consumer relationship beyond just the physical store.
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