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Conversational Commerce

Wicked Quick: Facebook chatbot remarketing tips with Larry Kim

For this week’s Wicked Quick, we caught up with Larry Kim, founder of Wordstream and Facebook Messenger marketing platform MobileMonkey on how to optimize chatbots for ecommerce. Larry will be speaking on The Top 7 Chatbot Marketing Hacks of All Time at Unbounce’s Call to Action Conference this month.

How to choose an ecommerce chatbot (14 solutions reviewed)

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology.Thinking of adding a chatbot to your ecommerce site? We've reviewed 14 options from chatbot builders to developer frameworks. Read on to learn which is right for you.

How chatbots can optimize customer experience (CX)

Whether your business is B2B or B2C, there are many ways in which chatbots can improve your total customer experience. From answering customer questions, to recommending products, to improving efficiencies in the sales funnel, chatbots are a growing tech trend that will soon become a staple in business operations.

The future of voice recognition [infographic]

The future of voice recognition is looking bright. Given its current usage both in the home and on the move, it seems as though this technology will only get bigger over the next few years.

How a 112-year old distributor transformed their business with an ecommerce chat...

Empowering customer service reps with conversational marketing tools to cross-sell or upsell should inventory be out of stock. The ecommerce chatbot feature also allows customer service reps to engage with more than one customer at time, reducing lag time between serving clients.

Voice Technology is Changing the Rules of Ecommerce and Customer Experience

It may sound like a scene from Star Trek, but voice technology is already being used by some brands to transform the customer experience. Voice technology and IoT promise a new level of convenience and customization.

Most Recent

Mobile-first design: Your secret to success in 2020

Mobile-first is the way of the future, and your secret to building a successful business in 2020 is embracing that change before the competition catches on. This article covers the basics to a mobile-first design and a few ideas to get started.

The pros and cons of headless for B2B ecommerce

As Business Manager at Würth Louis & Company, Carla Gonzales is no stranger when it comes to B2B digital transformations. She recently shared her experience in the ebook, Getting Started with B2B Ecommerce and we're featuring an excerpt from the book on the benefits of going headless with your commerce initiative.

Want to improve customer loyalty? Start with inventory visibility...

The buyer/seller relationship is built on trust -- whether it is individual consumers buying a single item or businesses purchasing large volumes of supplies. If your customers trust you, they’ll buy from you. Not just once, but often. Check out the four areas you should focus a lot of attention on to grow that loyalty.

How online retailers can profit from Singles’ Day and the g...

Singles' Day, 11.11, is a $30 billion global shopping event, bigger than last year’s record-breaking $7.9 billion Cyber Monday online shopping day in the US.As 11.11 becomes more global, payment is going the other way. It’s becoming more local, especially across APAC and beginning to in Europe. This stands to reason that there is no single global way to pay.

5 ways to build better ecommerce customer relationships

Online competition is fierce. Brands and retailers that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships.