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Cross-Channel Personalization [Infographic]


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To continue our personalization theme this week, check out this infographic discovered via Retail Touchpoints on cross-channel personalization.

Wanna see this super-sized? Click to zoom


  • 73% of customers prefer personalized shopping experiences Tweet this
  • 46% of customers purchase more when personalized for across channels Tweet this
  • 75% of customers say they will leave if a store associate is not knowledgeable enough Tweet this
  • 76% of customers purchase more products based on merchant recommendations in-store Tweet this
  • Your store associates have 2 mins to engage customers or ½ will leave the store Tweet this
  • Greeting customers w/n 10s and 10ft dramatically increases their store experience Tweet this
  • 30% of your in-store customers generate 70% of your revenue Tweet this
  • 85% haven’t heard one word from a retailer since signing up for a loyalty program Tweet this
  • 54% of customers would end loyalty relationships if they are not given personalized, tailored offers Tweet this
Linda Bustos
Linda Bustoshttp://www.getelastic.com
Linda is an ecommerce industry analyst and consultant specializing in conversion optimization and digital transformation.
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