With a lot of retailers still undecided on auto-replenishment, there are arguments for both sides, but what is clear is that retailers need to put their customers at the heart of what they are doing and implement technology that their consumers will embrace.
Although preventing every return and chargeback is impossible, the first quarter of the new year doesn’t have to be a balance sheet disaster. When merchants understand why customers are filing fraudulent chargebacks as a way to reverse purchases, retailers can better protect their growing online business.
In the video, Beck advises organizations to carefully think about their customers' use case when they're first evaluating a B2B ecommerce platform or thinking about replatforming. It's critical to center that on the customers' needs.
Your customers should always be at the center of your business decisions. With that being said, the user experience (UX) you offer when building your ecommerce site needs to take precedence. Check out this infographic on the anatomy of a top-notch ecommerce website.
Apple reports retail giants J. Crew and Lululemon have raised mobile conversion with Apple Pay by 20% or more. Yet both retailers have since removed the mobile wallet from their websites and apps. Is Apple Pay right for you? Read on.
Ecommerce sales are projected to grow to almost $3.5 trillion this year; and grabbing only a tiny portion of the market share means generating some serious profit. Your homepage is the one chance at a great first impression.