Insights from Ecommerce Experts
Insights from Ecommerce Experts
Tags Teincreasing expectations for always-on internet and mobile services

Tag: Teincreasing expectations for always-on internet and mobile services

How Ecommerce can become Carriers’ ‘Secret Weapon’ to Unified ...

With increasing expectations for always-on internet and mobile services, many carriers are struggling on the frontend with customer experience. All the interactions — in-store, chatbot, email, phone, text, website, app, messenger service, Facebook — must be unified and personalized. Nearly seven out of 10 carriers believe this will be the single most important factor in customer loyalty.