Carnival Corporation: Charting a new course in customer experience

We’ve been chronicling Carnival’s guest experience revolution with the Ocean Medallion onboard their Princess Cruises for some some time now.

The customer experience they’ve created is the result of converging the physical and digital worlds into a seamless experience on the high seas. We’ve compiled our top stories into a feature brief, ending with a great video from the man behind the innovation himself, John Padgett, Chief Experience and Innovation Officer at Carnival.

Download full thought leadership brief